Corporate Bank - Institutional Cash Client Support - Associate

Position OverviewDetails of the Division and Team:RTM is a strategic function within Deutsche Bank’s Corporate Bank that integrates service units and subsidiary coverage teams into a unified model. It encompasses key business lines such as:Corporate Cash Management (CCM)Institutional Cash Management and Trade Finance (ICT)Trade Finance & Lending (TF&L)Securities Services (SeS)Implementation and Projects & ProcessesThe ICT Service Officer plays a key role in supporting the delivery and continuity of ICT services to support ICT unit within the Corporate Bank. This role ensures operational resilience, client service excellence, and compliance with internal policies and external regulatory frameworks.The analyst will work closely with internal stakeholders, service providers, and clients to maintain high standards of service delivery and support.What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.You can expect: Insurance coverage for employees and direct family members (spouse and children)Good benefit in sick leave (max 6 days of sick leave per year with no document submission requirementGender Neutral Parental LeaveFlexible working arrangementsYour key responsibilities:Service Delivery & SupportProvide first-level support for ICT-related inquiries and issues, including account setup, access rights, and system troubleshooting. Monitor service performance and escalate issues to relevant teams to ensure timely resolution.Support client onboarding/offboarding processes and ensure documentation compliance.Responsible for execution of programs to achieve business objectives of the Client Service function.Build client relationship through maintaining consistently high service standards and client outreach programs. Enhance financial returns by seeking business opportunities during interaction with clients and forward referrals to the SalesHandle day to day activity: Obtain waivers / approvals with sales. Account balance inquiries / statements & advice inquiries / account interest rate inquiries & reviews, Transactional inquiries / Clarify payment orders & receiptsMeet clients to provide performance review and suggestions for improvements and provide product updatesSales Support Function:Provide support to ICT Sales whenever required in terms of volume tracking and analyzing reports to ensure that business targets are met.Operational Resilience & Risk ManagementAssist in identifying and mitigating risks associated with ICT services, in line with DORA requirements.Participate in disaster recovery planning and testing.Maintain service continuity and contribute to business-as-usual (BAU) operations.Process & DocumentationMaintain accurate records of service requests, incidents, and resolutions.Document standard operating procedures and update service descriptions as needed.Ensure alignment with vendor governance and service-level agreements.Stakeholder CollaborationLiaise with internal teams (e.g., RTM, TFAS, ICT Sales Coverage) to support cross-functional initiatives.Back-up for other locations according to internal arrangementContinuous ImprovementContribute ideas for process optimization and cost discipline.Stay updated on emerging ICT trends and recommend enhancements.Drive Improvements in processes, service reviews & accessibilityYour skills and experience: Graduate-level background in finance, economics, banking or international business. 2- 5 years in client service roles, or sales support experience is preferred Strong ownership Resilience & Adaptability A ttention to detail and client centric oriented Effective communication and collaboration. Ethical standards and willingness to speak up. Self-Starter & Growth Mindset How we’ll support you: Flexible working to assist you balance your personal prioritiesCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsTraining and development to help you excel in your careerAbout us and our teams:Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.Deutsche Bank & Diversity We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.