Country Manager - Ghana

Why should you join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.About The RoleWe’re seeking an experienced and strategic Country Manager to lead our operations in Ghana. The ideal candidate will combine a deep understanding of the Ghanaian payments ecosystem with strong leadership, operational excellence, and partnership management skills. You’ll be responsible for driving business growth, establishing key partnerships, and ensuring compliance while aligning local operations with the company’s global objectivesKey ResponsibilitiesCollaborate with the senior leadership team to develop and implement the country strategy, ensuring alignment with overall organizational goalsCreate and execute the operational roadmap for Ghana, establishing infrastructure and processes to support business growthContinuously improve operational capabilities and optimize pay-in/pay-out channels to enhance efficiency and conversion ratesIdentify, build, and maintain strategic relationships with partners — including banks, payment processors, acquirers, and regulators — to unlock growth opportunitiesAssist with/in commercial negotiations and execute partnership agreements, ensuring mutually beneficial outcomes and compliance with legal and regulatory standardsWork cross-functionally with internal teams — Product, Tech, Legal, Compliance, and Commercial — to drive integration, operational alignment, and synergy across initiativesAnalyze performance metrics, customer insights, and market trends to identify opportunities for optimization and business improvementLeverage data-driven strategies to improve operational efficiency and conversion performanceCollaborate with legal and compliance teams to ensure adherence to local laws and licensing requirementsEngage with regulators, legal experts, tax professionals, and other stakeholders to maintain compliant and sustainable operationsRepresent the company in industry forums, conferences, and professional networks to enhance brand visibility and build influence within the Ghanaian marketStay ahead of market and regulatory developments, applying local insights to strengthen strategic positioning and growthTechnical & Leadership SkillsProven ability to thrive in fast-paced, high-growth environments and manage ambiguityStrong leadership and team management capabilities, fostering collaboration and accountabilityExpertise in Ghana’s payments or financial systems, with a solid network across the local ecosystemStrong negotiation skills for structuring and optimizing commercial agreementsStrategic thinker with a bias for execution and operational excellenceExcellent analytical mindset with the ability to translate data into actionable insightsStrong stakeholder management and communication skillsDemonstrated understanding of regulatory and compliance requirements within Ghana’s financial landscapeSelf-starter with a positive, adaptable, and growth-oriented attitudeTechnical proficiency (API-based systems, payment platforms) is a plusExperienceMinimum of 7 years’ experience in fintech, banking, or financial services, ideally with early-stage or scaling businessesProven experience leading country operations, partnerships, or expansion initiativesEducational RequirementsMinimum of a Bachelor’s degree in Business, Finance, Economics, or a related field (MBA or equivalent preferred)Must-Have QualificationsDemonstrated experience in banking, fintech, or bothProven partnership management and commercial negotiation experience with banks, acquirers, or APM providersExperience in regulatory licensing and operations/compliance managementStrong knowledge of Ghana’s market dynamics, regulatory environment, and growth opportunitiesCollaborative leadership style and ability to manage cross-functional teamsPreferred QualificationsExperience in launching or scaling fintech operations within emerging marketsExposure to cross-border payments, remittances, or digital financial servicesExisting relationships with Ghanaian regulators, banks, and payment partnersTrack record of data-driven decision-making and performance optimizationWhat do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you: Remote work: work from anywhere or one of our offices around the globe!* Flexibility: we have flexible schedules and we are driven by performance Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded Learning & development: get access to a Premium Coursera subscription Language classes: we provide free English, Spanish, or Portuguese classes Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections! dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is requiredWhat happens after you apply?Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.