Croatian Speaking Customer Service For Booking.com - Work Remote In Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Croatian Speaking Customer Service Representatives for Booking.com, with the flexibility of working remotely from Greece. This position is ideal for individuals who are passionate about travel and hospitality and are committed to delivering top-notch customer service. As part of our team, you will assist customers in Croatian, helping them navigate their booking inquiries and ensuring a seamless travel experience.Key ResponsibilitiesProvide exceptional customer service by assisting customers with their booking inquiries, modifications, and cancellations via phone, email, and chat in CroatianGuide customers in selecting suitable accommodations and travel options based on their preferencesResolve any issues or complaints efficiently, ensuring a positive customer experienceDocument all customer interactions accurately within the CRM systemCollaborate with other departments to enhance service quality and operational efficiencyStay informed about company offerings, promotions, and industry trends to provide accurate information to customersRequirementsFluency in Croatian (both written and spoken) is essential; proficiency in English is a plusPrevious experience in customer service, preferably in the travel or hospitality industryOutstanding communication skills with a friendly and professional demeanorStrong problem-solving skills and the ability to handle customer inquiries effectivelyFamiliarity with booking systems and technology is an advantageAbility to work independently and manage time effectively in a remote work environmentWillingness to work flexible hours, including weekends and holidays if requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..