Customer Care Agent

Join our dynamic team as a **Customer Care Agent**! You'll have the opportunity to interact directly with members in French and Dutch, helping them resolve their concerns and strengthening their loyalty. With a stimulating and inclusive work environment, every day is unique and rich in exchanges. You'll benefit from a pleasant setting, located near Brussels-Midi station, with opportunities for personal and professional development. If you're passionate about customer service and have excellent language skills, apply now and make a difference!DescriptionYou are in direct contact with members by telephone in both national languages (French and Dutch).You handle requests for cancellation or non-payment of subscriptions, with the aim of convincing members to remain subscribed.You actively listen to reasons for unsubscribing and propose appropriate solutions (offers, benefits, services) to meet members' needs.You also handle personalized written communications (letters/e-mails) related to retention.You carry out certain administrative tasks linked to subscription management (data updates, payment tracking, etc.).ProfileYou have a bachelor's degree (administrative or commercial) and/or equivalent experience in a call/contact center.You have an excellent command of French and Dutch, both spoken and written.You are customer-oriented, with excellent listening skills and a strong ability to persuade.You have an empathetic approach and know how to handle objections diplomatically.You have sound administrative skills and a good command of IT tools.You are enthusiastic, dynamic and enjoy working as part of a team.OfferStimulating, varied work, rich in human interaction, with many opportunities for development.A pleasant, easily accessible working environment (next to Brussels-Midi station).An inclusive culture respectful of diversity, where everyone is welcome, whatever their gender, sexual orientation, age, origin, religion or disability.