Customer Experience Officer - Trainee

Windsor, New South WalesFull-timeDescriptionBepassionate. Be progressive. Hawkesbury City Council.12 Month Traineeship – Commence January 2026Wage range $398 - $809 + 12% super per week (the rate is dependent on year of leaving school)4 days on job training and 1 day of study / Study Certificate III Business AdministrationHawkesburyCity Council is the largest local government area in metropolitan NSW covering2,800 square kilometres, incorporating both urban and rural communities. We arecommitted to working together to deliver outcomes for the community throughinnovation and best practice.TheCustomer Experience team is the face of Council and plays a critical role inshaping first impressions and delivering a quality customer service experience.It is a high performing team that provides frontline support by handlinginternal and external customer enquiries over the phone, in-person or viaemail.The RoleYou willreport to the Customer Experience Coordinator and work closely with ourCustomer Experience Seniors at our Windsor office.This is agreat opportunity to develop a broad range of administration skills whilecompleting an accredited Cert III Business Administration qualification, whichwill help to kick start your career for future success.About YouYou will be a highly motivated individual who has excellent communication and interpersonal skills. You enjoy customer contact, data entry, a fast-paced environment and being a team player. You’re results orientated and have high attention to detail.This traineeship will assist you to progress your career in Local Government or Customer Service based industries.To be considered for this position, you must have completed your Year 10 School Certificate and have some customer service or administration experience.It is also essential that you do not already possess a Certificate III or higher-level qualification.Applicantsshould note that continuing employment beyond the twelve-monthtraineeship period cannot be guaranteed.EssentialCriteriaCompletion of Year 10 School Certificate or equivalentDemonstrated customer service or administration experienceGood telephone manner with ability to listen, accurately document customers requirements and maintain confidentialityComputer/data entry skills and experience with the ability to touch type with high accuracyExcellent interpersonal skills dealing with internal and external customersStrong willingness to take instruction, ask questions and follow through to achieve completion of assigned tasksDemonstrated competence interacting and working with stakeholders at all levels to deliver outcomesUnderstands personal mobile usage during business hours is limitedThe RewardsStudy daysOnsite parkingPaid qualificationGreat working environmentHealth and Wellbeing ProgramEmployee Reward and Recognition programCorporate Rate Gym Membership - Oasis Leisure CentreSocial Club – Raffles, member draws and Christmas party and other activitiesEmployee Assistance Program for employees and their familyTo ApplyFor furtherposition details, including the selection criteria and how to apply, visit ourwebsite www.hawkesbury.nsw.gov.au or ifyou do not have access to our website call Council’s People and DevelopmentAdvisor on 02 4560 4444.Applicationsclose Tuesday 18th November 2025Applicantswho do not address the selection criteria may not be considered for thisposition.Please allow 4 weeks from the closing date for processing of yourapplication.Please notethat the canvassing of Councillors in relation to these matters willautomatically disqualify the applicant from this process.Apply for this roleVisit siteShare