Customer Operations Specialist

🧑 💻 Customer Operations Specialist🏢 Delft, 2-3 days a week on-site💶 Up to €60 000 salary (including 13th month + holiday allowance)➕ Standard Dutch benefits (with travel / public transport reimbursement)💼 Full-time Contract, starting with a 12-months contract, then permanent, as per standard Dutch contract model5V Tech are supporting a rapidly scaling EV charging company specialising in AC charging solutions with the search for a Customer Operations Specialist to join their growing team in Delft.You will take ownership of logistics and order management, working closely with management to optimise processes and ensure smooth, accurate delivery operations. You’ll be central to connecting sales, factory, and operations, helping to reduce lead times and improve forecasting accuracy as the business scales across Europe.You’ll be part of a fast-growing company driving Europe’s energy transition. This is an opportunity to join a collaborative, forward-thinking, international team where your work will have direct operational impact.Responsibilities• Manage order and delivery processes end-to-end, ensuring accuracy and timeliness• Execute and maintain forecasting data from sales through to factory and operations• Support initiatives to reduce standard lead times from the factory• Provide customers with timely order acknowledgements and delivery plans• Coordinate with internal teams to ensure seamless order execution• Track delivery reliability and performance, presenting updates in monthly reviews• Oversee stock management and coordination with 3rd party warehouses• Ensure compliance with company policies and EU regulationsRequirements• Minimum of 2 years’ experience in a similar order management or operations role• Experience using SAP or other order management tools• Process automation experience is a plus• Strong analytical and problem-solving skills• Proficiency in Microsoft Office• Knowledge of or strong interest in the EV charging or clean energy industry• Prior team or process management experience is a plus5V Tech are acting as an Employment Agency for the purposes of this job vacancy. We offer a reward scheme if you can recommend someone for this position, up to €250 for you and an additional €250 to a charity of your choice, 5V Tech are recognised talent solutions experts within IoT and Deep Tech working across Europe, the UK and North America.