Customer Quality Engineer 80 - 100% (f/m/d)

The opportunityAt Hitachi Energy, High Voltage Products are globally recognized as a specialist in components for energy power transmission and distribution. Due to increasing demand for our equipment and our strong commitment to product quality and customer support, we are expanding our team within the Generator Circuit-Breakers (GCB) Factory in Zurich with the addition of a Customer Quality Engineer. This role combines strong technical expertise with excellent interpersonal skills to enable close collaboration with customers. It offers a dynamic and engaging environment where your contributions will have a direct impact on the future success of the company. Join our diverse, talented, high-performing and supportive team.How You'll Make An ImpactManage and drive quality cases impacting multiple customersTake ownership of the internal and external customer complaints, ensuring fast and sustainable solutionsLead root cause analysis of failures on GCBPrepare and present 8D reports to internal and external stakeholdersCapture the voice of the customer and translate it into continuous improvement initiativesLead and support improvement projects on specific quality topics Support and/or lead on-site investigationsPrepare method statements for troubleshooting casesYour backgroundBachelor’s or Master`s degree in Mechanical engineering, Electrical Engineering, or a related discipline3-5 years of experience in quality management, and/or operationsWillingness and ability to travel internationally up to 20% of the timeStrong communication skills and cultural awarenessMore About UsOur flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.