Customer Service Executive

Location: Caerphilly (CF83) - Office based roleSalary: £28,000-£32,000 DOE + BenefitsHours: 7:30am-4:30pm (Mon-Thu), 7:30am-4:00pm (Fri)Are you a confident communicator who thrives on solving problems and delivering exceptional service?Do you enjoy working in a fast-paced environment where your attention to detail and proactive mindset make a real impact?If this sounds like you, a respected manufacturer and distributor is looking for a Customer Service Executive to join their growing team. This newly created role supports a clear division between customer service and sales, helping the business scale while maintaining its high standards.As Customer Service Executive, you'll be a key part of the office team, ensuring customers receive timely, accurate, and friendly support.About The CompanyThis well-established business designs and supplies high-quality products to the window industry, with a reputation for reliability, innovation, and exceptional customer care.. They're proud of their people-first approach and commitment to continuous improvement.Key ResponsibilitiesAccurately process all customer orders and maintain low level error ratesProfessionally handle calls, emails, and messages with a customer-first mindsetManage multiple inboxes and be the first point of contact for customers via telephoneAcknowledge complaints and provide resolutions within a timely mannerIdentify opportunities for up-selling and cross-sellingProvide performance updates to the Customer Services DirectorLiaise with internal departments to ensure seamless service deliveryRequirementsAbout YouYou're someone who:Proven experience in a customer service orientated role, within a B2B environmentCommunicates clearly and professionally, both verbally and in writingHas strong attention to detail and time management skillsIs proactive, solutions-focused, and comfortable with changeUnderstands CRM systems and order management tools (preferred)Has a sales-aware, customer-centric mindsetBenefitsWhat's in it for you?Competitive Salary - £28,000-£32,000 (DOE)Work-Life Balance - Office hours: 7:30am-4:30pm (Mon-Thu), 7:30am-4:00pm (Fri)Extra Time Off - 28 days holiday (inclusive of bank holidays) + Additional birthday leavePension Scheme - Nest pension contributionsTeam Culture - Regular team activities and a supportive environmentGrowth Opportunity - Be part of a business on the rise, with room to make an impactIND25