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Mashreq

Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Mashreq • Egypt • onsite
Posted: 7 hours ago
Other mid

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Job Description

- Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc.- Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers- Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients- Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation- Ability to clearly identify Root Cause and propose process improvements- Timely logging of all queries in CRM

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