Customer Service – Reception/ Admin Trentwood

Permanent Full or Part- time Customer Service with administration duties,$33.62 per hour plus super with generous Not for Profit salary packagingCollaborative and supportive culture & career development opportunitiesAbout UsAccess Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centered care across Melbourne’s inner and outer east and northeast. With 500+ staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities. Following our May 2025 merger with Inspiro, we’ve expanded our reach into the Yarra Ranges and strengthened our commitment to accessible, high-quality community health. We value Diversity, Equity, and Inclusion (DEI), uphold strong Environmental, Social, and Governance (ESG) principles, and respect the rights of First Nations peoples as we continue to build healthier lives through compassion, collaboration, and community-led care.What You Will Be Doing Key ResponsibilitiesJoin AccessHC as a Full or part time customer service with exceptional interpersonal skills. You will provide a friendly barrier free welcoming service to customers visiting our Community Hub at Trentwood and occasional supporting our Belgrave and Camcare locations. Candidates must possess excellent organisational skills, attention to detail and the ability to provide efficient administrative support. Our workplace culture is vibrant and we offer opportunities for career progression, and flexible full or part- time hours to suit your work life balance.Providing effective administrative support so our operations run smoothly, including:Coordinating ad hoc and ongoing room bookingsAssisting groups and room hirers with room set upDaily bankingLiaising with other building hirersDelivering an exceptional experience to our clients when they attend our sitesTaking bookings and payments for Community House programsWhat You Will BringThe skills and experience you will bring to this role as the successful candidate you will have; Key Selection CriteriaExperience in a customer-facing role; such as reception, community hub, and neighbour houseExcellent communication and interpersonal skillsStrong organisational skills with attention to detailExperience in using Microsoft Office Suite and other relevant software applications(TRAKCare, Pracsoft, HICAPS, Medical Director Clinical or Titanium) is essentialCompliance RequirementsNational Police Check, and Working with Children CheckEvidence of the right to work in Australia and a valid Driver’s Licence preferredAttributes We ValueStrong customer service skillsStrong communication and interpersonal skillsHigh level of cultural sensitivity and awarenessCommitment to continuous quality improvementA willingness to learn new skillsEffective time management and prioritisation skillsWell-developed presentation and written communication skillsHigh level of accuracy and attention to detailStrong problem solving and negotiation skillsDemonstrated ability to work independently and in a team environmentDemonstrated behaviours consistent with AccessHC valuesAccessHC Culture & BenefitsThe reasons why people love working at AccessHC:At Access Health and Community, we offer more than just a fulfilling career—we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a strong commitment and passion for making a positive impact. This shared ethos creates a workplace where everyone benefits, fostering opportunities for personal and professional growth, a sense of purpose, and true belonging. Our culture is built to promote success and fulfillment, empowering you to make a meaningful difference. Join us and experience the rewards of a career that truly matters.The Position Encompasses An Extensive Range Of BenefitsSupportive and values-based culture and engaged workforceCulture of trust and empowerment for people to grow and thriveCommitment to a work-life balance with flexible working conditionsFocus on staff wellbeing and health - Employee Assistance Program (EAP)Commitment to ongoing professional development and career growthPaid parental leave and opportunity to purchase additional leaveAnnual leave loadingGenerous salary packaging opportunities that reduce tax payable on income (up to $15,990 per annum + $2,650 meals/entertainment expenses)Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefitsWhy join Us?Be part of a leading health and community organisation driving innovative changeA unique opportunity to make a lasting impact on community health servicesWork in a supportive, values-driven team environmentA rewarding role in a dynamic organisation with a mission-driven cultureEnjoy flexible work settings across the eastern suburbsAccess professional development opportunitiesMake a genuine difference in the lives of people and communities.The chance to work with passionate professionals dedicated to improving livesApply NowIf this position resonates with you and you are passionate about working alongside a collaborative and supportive team, we would love to see your resume and a paragraph or two about where you are on your journey and why you think the position will work well for you.Please reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre Email: Corinna.Leferve@accesshc.org.auPlease refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/Apply now so you do not miss this opportunity, as we will be assessing applications when submitted. No recruitment agencies thank you.Applications close: 7th December 2025Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case-by-case basis and managed in a confidential and practical manner.