Customer Service Representative | Email/Chat/Voice Account

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Shaw, Mandaluyong, Metro Manila.What you'll be doingAssisting customers with hotel booking inquiries, modifications, and cancellationsProviding detailed information about hotel amenities, rates, and availabilityResolving customer issues and complaints in a professional and timely mannerMaintaining accurate records and documentation of all customer interactionsCollaborating with the wider team to ensure seamless customer service deliveryAdhering to company policies and procedures to deliver a consistent customer experienceWhat we're looking forExcellent communication and interpersonal skills, with the ability to empathize and connect with customersStrong problem-solving and decision-making abilities to handle a variety of customer inquiriesAbility to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitudeAt least a high school graduate with 12 months of solid Customer Service experience (not necessarily BPO).What we offer• Life Insurance & HMO on Day 1• Competitive salary and incentives• Convertible Leave Credits• Holiday and Overtime Pay• Non-toxic and stable account• Friendly environment• Express Virtual Application Process• Career Advancement Opportunities• Be part of one of the largest travel companies in the world!