E-Commerce Specialist

Key ResponsibilitiesOnline Store ManagementCreate, update, and manage product listings (photos, descriptions, pricing).Ensure accuracy and consistency of product information across all platforms (Shopee, Lazada, TikTok, company website, etc.).Monitor inventory levels and coordinate with warehouse for stock availability.Order Processing & FulfillmentProcess online orders accurately and on time.Coordinate with warehouse/logistics for packing, shipping, and delivery updates.Monitor courier performance and ensure timely dispatch of parcels.Customer ServiceRespond to customer inquiries, messages, and concerns across platforms.Handle refund, return, and exchange requests in compliance with platform policies.Maintain high customer satisfaction ratings.Sales & Marketing SupportSupport promotional activities, campaigns, and flash sales.Assist in creating basic marketing content (captions, product highlights, simple edits).Monitor competitor activities and propose improvements.Reporting & AnalyticsTrack daily sales, traffic, and store performance.Prepare weekly and monthly reports for management review.Identify trends, issues, and opportunities for sales growth.CoordinationWork closely with Accounting for payment reconciliation.Coordinate with Operations and Marketing for product launches and campaigns.Communicate with platform account managers as needed.QualificationsBachelors degree in Business, Marketing, or any related field (preferred but not required).Experience in e-commerce operations (Shopee, Lazada, TikTok Shop) is an advantage.Strong organizational and multitasking skills.Good communication skills (written and verbal).Basic knowledge of Canva or simple photo editing is a plus.Proficiency in MS Office/Google Workspace.Key CompetenciesDetail-oriented and highly organized.Customer-focused mindset.Ability to work in a fast-paced environment.Problem-solving and critical thinking skills.