Customer Service Representative

RoleIn this role, youll be the first point of contact for a diverse range of smaller retailers and rural customers. Representing multiple well-known brands across a wide range of home appliances, you will play a critical role in:Supporting customers with expert product knowledge.Providing timely follow-ups.Promoting new product offerings.This role is perfect for someone who enjoys building relationships over the phone, has a strong understanding of consumer goods (particularly home appliances), and thrives in a fast-paced, customer-driven environment.Key ResponsibilitiesHandle inbound phone calls and email enquiries from retail customers and rural stockists.Provide knowledgeable and accurate product information across a wide range of home appliances and multiple brands.Proactively inform customers about new products, promotions, and availability.Follow up on outstanding customer enquiries, quotes, or product requests.Assist retailers with placing orders and tracking shipments.Work closely with external sales teams to ensure seamless customer support.Maintain up-to-date knowledge of the product range and stay informed of changes across brands.Accurately update customer interaction records in CRM or internal systems.Assist with inventory checks and liaise with warehouse/distribution as needed.Perks & BenefitsHMO coverage activated after 1 monthFree daily meal providedFree parking for employeesWith annual appraisalA great place to work with a supportive and collaborative environmentRequired Skills (Soft & Technical)Previous experience in a sales support, internal sales, or customer service role (preferably in retail, wholesale, or distribution).Experience working with independent retailers.Strong communication and relationship-building skills, especially over the phone.Excellent product knowledge skills or willingness to learn a wide and technical product range.Highly organized with strong attention to detail and follow-through.Proficiency in CRM systems, BC order entry, and Microsoft Office.Ability to manage time effectively, handle multiple priorities, and meet deadlines.A team player who collaborates well but can also work independently.Good To Have Skills (Advantage But Not Required)Prior exposure to home appliances, consumer goods, or similar industries.Experience with rural or regional customer support.