Customer Service Representative (Spanish speakers)- Athens

On behalf of our client, we are looking for the next Spanish speaker Customer Service Representative to join their team in their offices in Athens. Are you a problem-solver with good communication skills?If yes, then this job opportunity might be for you!As a Spanish Customer Service Representative you will:Identify and assess customers' needsProvide accurate, valid and complete information by using the right methods and toolsMeet personal/customer service team targetsKeep records of customer interactions, comments and complaintsCommunicate promptly, professionally and effectively with customers, utilizing all communication methods - including email, phone and webchatEnsure that incidents are resolved in a timely manner to meet defined departmental service level targetsEnhance customer experience by gathering customer feedback and share with the Product teamsRequirementsFluency in Spanish and English (verbal and written) is a must- haveFluency in Greek is nice-to- haveExperience as a Customer Service Representative or similar CS role is appreciatedFamiliarity with the gaming industry is a plusExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, prioritize, and prioritize workComputer literacyFlexibility to work on shift rotationBenefitsExcellent remuneration packageOutstanding health care medical planCareer development opportunitiesA friendly and modern working environmentOnly CVs in English will be reviewed