Guest Services Agent (Night)

Hotel: Phāea BlueAbout The RoleAs a Night Guest Services Agent at PHĀEA, you are the first point of contact and local expert, committed to enhancing our guests' experiences and creating unforgettable memories. You ensure smooth check-ins and check-outs while offering personalized service, expert recommendations, and addressing any guest inquiries. Your role is key in making every guest feel valued and well cared for, as you share your knowledge of local culture, attractions, and activities, enriching their stay in our timeless Greek retreat.About PhāeaPHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury - one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.Born in Crete, PHĀEA comprises a collection of properties - Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio.Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.Culture FitContribute to the curation of extraordinary, guest-centric hospitality experiences that tell the story of a truer, more timeless GreeceContribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growthEngage with and support the values of Phāea - Consciousness - Innovation and Community - through your day-to-day work and your interaction with team members and guestsJob Fit- ResponsibilitiesGreet guests warmly, assist with check-in/out, and provide personalized local recommendationsEscort guests to rooms, offer property tours, and ensure comfortHandle inquiries and special requests, arrange transportation, and reservationsCommunicate pre-arrival, follow up during stay, and assist with special occasionsMaintain a clean lobby, accurately input guest data, and share information with staffUpsell room upgrades and services, implement cross-selling strategies to enhance experiences and revenueRequirementsMust Have:Proven working experience in a concierge, reception, or customer service roleProficiency in property management systems (Opera) and MS OfficeAbility to handle multiple tasks simultaneously with attention to detailStrong communication and interpersonal skillsEnglish language proficiencyNice to Have:Experience in international luxury brandsProficiency in additional languagesBenefitsWhat we offerComprehensive hospitality and department-specific trainingCompensation offering in line with industryAccommodation in Staff Apartments (for non-local residents)Meals in Staff CanteenOpportunities for career advancementSupportive and welcoming work atmosphereA wide variety of benefitsStaff bus transportation