Customer Service (German speakers) for Electronics Company - Athens

A global leader in connected technologies is hiring a motivated and tech-savvy German-speaking Customer Support Advisor.Do you want to be part of an exciting new team supporting one of the world's most innovative audio and lifestyle technology brands?This is your chance to kick-start a rewarding career with a brand recognized worldwide for its premium products, with long-term growth potential and the opportunity to earn performance-based bonuses!Are you ready to take the next step in your career and thrive in a fast-paced, multinational environment where your voice matters?We are looking forward to your application!Key Responsibilities:Provide the highest level of support to our customers via phone and email on a range of issuesGive accurate, valid and complete information by using the right proceduresBe the owner of the customer query and ensuring a timely resolution and responseBuild meaningful relationship, answering customers questions in a courteous, friendly, and professional mannerMeet and exceed our customer service quality goals, compliance regulations and productivity targetsCreate amazing customer experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedbackRequirementsNative or proficient level of German (C2)Intermediate level of English (at least B2) both verbal and writtenStrong communication skills - with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverMust hold EU citizenship or valid work permit for GreeceBe a local candidate or willing to relocate to historic Athens, GreeceWorking Hours Operating hours: Monday to Friday: 10:00 - 19:00 (Greek time zone)Saturday to Sunday: 10:00 - 18:30 (Greek time zone)BenefitsMonthly gross salary: €1,350€1500 welcome bonusBonus scheme: Up to 10% of the salary/month based on KPI performanceExtra Private medical insurance (Generali)Meal allowance: €5 per working day (Up Hellas card)Relocation package for office-based candidates:Flight to AthensAirport taxi pickup4-week Airbnb accommodationFull support with hiring documentation and local setupWhy Join Us?Be part of an international leader in connected technologiesOffice-based environment with strong team cultureClear bonus structures and career development opportunitiesComprehensive relocation support for those moving to Athens