Dutch Speaking Customer Service for Automotive Company in Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives to join an esteemed Automotive Company in Greece. This role is perfect for individuals who are passionate about the automotive industry and possess a strong commitment to customer satisfaction. As a customer service representative, you will assist clients in Dutch, addressing their inquiries and providing assistance related to automotive products and services.Key ResponsibilitiesManage customer inquiries regarding automotive products, services, and support via phone, email, and live chat in DutchProvide accurate information about vehicle features, pricing, availability, and warrantiesAssist customers with order placements, service bookings, and any related inquiriesResolve customer complaints and technical issues effectively while maintaining high levels of satisfactionDocument all customer interactions accurately in the CRM system for future referenceCollaborate with internal teams to ensure a seamless customer experience and timely resolutionsStay informed about automotive trends, product updates, and company initiatives to provide relevant information to customersRequirementsFluency in Dutch (both written and spoken) is required; proficiency in English or Greek is a plusPrevious experience in customer service, especially in the automotive industry, is preferredStrong communication skills and a customer-centric approachExcellent problem-solving abilities and the capacity to manage multiple inquiries simultaneouslyFamiliarity with CRM software and basic computer applicationsA proactive attitude and the ability to work well in a fast-paced environmentWillingness to work flexible hours, including evenings and weekends as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..