French Speaking Customer Service for Fintech Company in Greece

Mercier Consultancy MD is pleased to announce an opening for French Speaking Customer Service Representatives for a leading Fintech company based in Greece. This position is perfect for individuals who are enthusiastic about financial technology and are committed to delivering exceptional customer experiences. In this role, you will engage with clients in French, assisting them with inquiries related to fintech services, products, and account management.Key ResponsibilitiesManage and respond to customer inquiries regarding fintech services via phone, email, and chat in FrenchProvide detailed information about product features, functionalities, and financial servicesAssist customers with account setup, troubleshooting, and transaction-related inquiriesResolve customer complaints and issues efficiently, ensuring customer satisfactionDocument all customer interactions accurately in the CRM system for future referenceCollaborate with internal teams to enhance service delivery and improve customer experiencesStay informed about industry regulations, trends, and updates to provide accurate assistanceRequirementsFluency in French (both written and spoken) is essential; knowledge of English and Greek is a plusPrevious experience in customer service, preferably within the fintech or financial services sectorExcellent communication and interpersonal skills, with a customer-centric approachStrong problem-solving abilities and a proactive attitude towards customer inquiriesAbility to manage multiple inquiries and prioritize tasks effectively in a fast-paced environmentProficiency in using CRM software and general computer applicationsWillingness to work flexible hours, including evenings and weekends as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..