Dutch Speaking Customer Service for Social Media Company in Greece

Mercier Consultancy MD is thrilled to announce an opening for Dutch Speaking Customer Service Representatives for a leading Social Media Company based in Greece. This position is perfect for individuals who are enthusiastic about social media and passionate about assisting users in navigating their online experiences. In this role, you will support Dutch-speaking clients, providing guidance and information regarding their social media inquiries.Key ResponsibilitiesRespond to customer inquiries in Dutch related to social media account management, features, and policies via phone, email, and live chatAssist customers with issues regarding account setup, content guidelines, and troubleshooting technical problemsProvide accurate and timely information on platform updates, features, and best practicesResolve customer complaints and any operational issues efficiently and effectivelyDocument customer interactions thoroughly and accurately in the CRM systemWork collaboratively with internal teams to improve customer satisfaction and service deliveryStay informed about social media trends and platform changes to enhance the customer experienceRequirementsFluency in Dutch (both written and spoken) is required; knowledge of English is a plusPrior experience in customer service, especially in the social media or tech industry, is preferredExcellent communication skills with a friendly and helpful demeanorStrong problem-solving abilities and adaptability in dealing with customer inquiriesAbility to manage multiple customer inquiries and prioritize tasks effectivelyComfortable using digital communication tools and social media platformsWillingness to work flexible hours, including evenings and weekends as neededBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..