Customer Service Specialist

Our client has been present in the domestic market since 1999 and is a nationally recognized gas producer and supplier of technologies, services and gases for the food and beverage industry, large industries, the automotive industry, healthcare and the environment. The client has a team of nearly 80 employees serving industrial customers.How will you CONTRIBUTE and GROW? ALLEX Program - Is a European Graduate Program About the program: This program is an international graduate program for talented and motivated fresh graduates from all over Europe. By participating in this program, you will have the opportunity to kick start your career by making an important contribution to your team and developing your skills on a professional and personal level. As an ALLEX participant you will: Hold a permanent position with responsibilities Develop yourself through a 6-month international assignment within Europe after 18 months in your initial role. You will discover another business area, activities, country and working environment of our multinational company. Benefit from an international network: through physical and virtual events, development programs and mentoring.Requirements: • Bachelor's/Master's Degree, recent graduate (max 36 months experience). • Demonstrated global mindset and international aspirations. • Dynamic, adaptable, show high learning agility and resilience. • Demonstrates potential to lead. • Excellent interpersonal and communication skills. • Thinks creatively and anticipates needs. • Fluent in English. Your responsibilities will include: • Customer Engagement & Support: Be the primary point of contact for customers and distributors, expertly handling inquiries via email and phone. • Own the customer journey: Oversee the entire claims management process, ensuring timely and effective resolution of all issues. • Proactive Problem Solving: Analyze root causes of claims to implement preventative measures and minimize future occurrences.Sales Team Enablement & Data Integrity: Provide essential CRM training, support, and reporting to our sales team, ensuring they maximize system utilization and data visibility. Maintain accurate and up-to-date customer data within our systems, ensuring reliability and efficiency.Process Optimization & Digitalization: Actively contribute to and implement projects related to the company's digitalization initiatives. Execute corrective actions to resolve identified issues and champion continuous improvement initiatives across the board.Performance Monitoring & Collaboration: Conduct regular customer relationship surveys and analyze results to develop and implement targeted action plans that boost customer satisfaction. Monitor, analyze, and report on key performance indicators (KPIs) to track and enhance departmental performance. Collaborate seamlessly with vital internal departments, including Logistics, Sales, and Finance, to ensure smooth cross-functional operations.Education: Background in Economy, Business, or Communication. (Accounting knowledge is a plus!) or Master Graduate in same field. Language Skills: Advanced level of English, both written and spoken – essential for our international environment.Experience: Proven experience in customer service, order management, or a similar role. Core Competencies: Exceptional Communication & Interpersonal Skills: Build strong relationships and convey messages clearly. Strong Problem-Solving & Analytical Skills: Tackle challenges head-on and identify effective solutions. Resilience: Thrive in a fast-paced environment and meet deadlines with confidence. Tech Savvy: Good knowledge of Google Suite.Analytical Mindset: A keen ability to analyze complex processes, pinpoint bottlenecks, and develop impactful solutions. Organizational Skills: Exceptional planning and organizational abilities to expertly manage multiple tasks and projects. Proactivity: A results-oriented approach, taking initiative to solve problems and drive improvements. Teamwork: A strong team player who can also work independently to achieve shared goals. Experience in project management is a plus and the ideal candidate will be Internationally Mobile.