Enterprise Support Engineer with French

BitdefenderBitdefender is a global cybersecurity leader, providing best-in-class threat prevention, detection, and response solutions. Protecting millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts in eliminating threats, safeguarding privacy, digital identity, and data, and enabling cyber resilience. With significant investments in research and development, Bitdefender Labs identifies hundreds of new threats every minute and validates billions of threat queries daily. The company has pioneered innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence, and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender serves customers in over 170 countries and has offices worldwide. For more information, visit www.bitdefender.com.Job DescriptionThe Bitdefender Enterprise Support and Services team in Paris is seeking a Technical Support Engineer to join the team.As a Technical Support Engineer, you will provide high-quality support to French-speaking enterprise clients across Europe, ensuring compliance with performance and service level agreement (SLA) requirements. You will act as a liaison between Bitdefender and its existing customers.This role involves providing support via email, phone, and ticketing systems, as well as coordinating remote sessions to troubleshoot reported issues efficiently. You will communicate client needs to internal teams by providing clear reports and documentation when necessary.You will work closely with software development and testing teams, as well as other Bitdefender experts, in a collaborative and professional environment.ResponsibilitiesProvide second-level (L2) support via email, phone, and remote assistance for Bitdefender Enterprise clients, in line with SLAs;Follow internal workflows and meet performance targets;Analyze virtual environments and collect information about client infrastructure to deploy Bitdefender Enterprise solutions, documenting details in Statements of Work;Independently manage assigned accounts regarding deployment and implementation of Bitdefender Enterprise solutions;Support applications as they transition from testing to production;Create, manage, and document enterprise deployment reports;Maintain professional relationships with Bitdefender clients;Recommend improvements to processes and workflows;Provide accurate updates on the status of assigned tasks;Technical RequirementsMinimum of 2 years of professional experience in technical support in areas such as:Server virtualization: VMware ESXi, Citrix Hypervisor, Microsoft Hyper-V, RHEV, NutanixVirtual desktop and application infrastructure: Citrix App and Desktop Virtualization, VMware Horizon;Linux/Unix server administration: installation, maintenance, upgrades, backup, NFS, TCP/IPWindows Server administration: Active Directory (AD), DHCP, DNS, Remote Services, ExchangeWindows Desktop administration: Windows 7/8/10/11;Cloud services: AWS, Microsoft Azure, Google Cloud Platform;Software containers and automation: Docker, Kubernetes;Strong networking knowledge and practical experience;Experience with cybersecurity products and services.Language RequirementsExcellent written and spoken French and English.Other RequirementsBachelor’s degree (or equivalent) in Computer Science, Engineering, or a related field;Strong troubleshooting and problem-solving skills;Effective time management and teamwork skills;Customer-focused and motivated to learn.