Customer Success Manager

A little about us…We’re Henderson Advocacy, Australia’s leading residential and commercial buyers agency, purchasing over $1 billion worth of properties and securing 83% of them off-market for our clients. We're the rocket ship propelling wealth-building strategies for everyday Australians and ambitious investors.Our team doesn’t just work hard; we create wow moments for our clients. Whether it's at our incredible client events or through personalised investment strategies that change the game.The role:You’ll be the steady hand guiding clients from their first call to long after settlement — managing onboarding, coordinating finance, and keeping everyone aligned. You’ll combine relationship building, project coordination, and system discipline to deliver a high-trust, high-touch experience that drives loyalty, referrals, and results.What you’ll do:Welcome new clients, set expectations, and coordinate onboardingLiaise with brokers and internal teams to keep finance and approvals on trackSupport Strategy Leads and Buyer’s Agents with clean briefs and smooth handoversKeep clients engaged through regular updates and insightsOversee the deal journey from offer to settlementDrive retention through post-purchase follow-ups, check-ins, and NPSYou’ll be great at this if you:Love building relationships and keeping projects organisedThrive in a fast-moving, people-first environmentAre tech-savvy with CRM systems (Zoho, Moxo, Asana)Bring energy, empathy, and accountability to every client interactionWhat We Offer:Competitive Salary & Bonus: Because top talent deserves to be rewarded.Career Growth Opportunities: We’re scaling quickly, and there’s no ceiling on where this role could take you.Access to World-Class Tools: The best data, technology, and resources to back your strategies and success.Unforgettable Experiences: Quarterly team retreats, international trips to destinations like Bali and Japan, and exclusive excursions on Jack’s yacht.Vibrant Team Culture: Celebrate wins with a high-performing, supportive team that’s redefining the property game.Client Events & Exclusive Access: Participate in premium client gatherings and unlock off-market opportunities no one else can offer.