Customer Support Officer

Customer Support OfficerNetib Partners is looking for a proactive and service-oriented Customer Support Officer to manage all customer and vendor communications across our digital platform.This role is ideal for someone who is organized, patient, and passionate about delivering excellent customer experience.Key ResponsibilitiesHandle inbound calls, messages, and inquiries from customers and vendorsProvide accurate information about services, processes, and general support requestsManage back-office operations, including data entry, updating customer/vendor profiles, and tracking activityCoordinate closely with the sales team to ensure smooth onboarding and follow-upsCollect feedback from customers and vendors to identify service improvementsMaintain and update customer and vendor databases in an organized mannerPrepare weekly reports summarizing call logs, issues handled, and customer/vendor insightsFollow up with users to ensure issues are resolved and inquiries are closed properlyAssist in preparing FAQs, support guides, and documentationIdentify recurring support issues and escalate them to managementQualificationsDiploma or Bachelor’s degree (any field)Strong communication skills in Amharic and EnglishExperience in customer support or call-handling roles preferredExcellent phone etiquette and conflict-handling skillsStrong organizational abilities and attention to detailComfortable working with digital platforms, apps, and online toolsAbility to multitask and manage multiple inquiries at onceA positive, patient, and solution-focused attitudeWhat We OfferCompetitive compensationSupportive work environmentOn-the-job training and growth opportunitiesExposure to technology-enabled customer service operationsHow to ApplyApply now and send your CV + short note to contactnetib@gmail.com with subject line: “Netib Partners Customer Support Officer Application – [Your Name]”Deadline: November 22, 2025