Customer Support with Icelandic - Work in Bulgaria - Paid relocation package

Mercier Consultancy MD is thrilled to present an exciting opportunity for a Customer Support Representative fluent in Icelandic and English, with a fully paid relocation package to Bulgaria. This is an excellent chance to work in a vibrant environment while helping our Icelandic-speaking clients with their inquiries and ensuring they have a seamless experience with our services.Key ResponsibilitiesProvide exceptional customer support to Icelandic-speaking clients through various channels including phone, email, and chatRespond promptly to inquiries regarding products, services, and company policiesEfficiently resolve customer issues and complaints to maintain high levels of customer satisfactionDocument customer interactions accurately within our CRM systemWork collaboratively with different departments to provide effective solutions for client needsStay informed about product knowledge and industry trends to enhance customer service qualityRequirementsFluency in Icelandic (both written and spoken) is essential; proficiency in English is requiredExperience in customer support or service roles is highly preferredStrong communication skills with an emphasis on empathy and customer-focused interactionsExcellent problem-solving abilities and a proactive mindsetFamiliarity with customer service software and CRM systems is a plusAble to work independently while effectively contributing to a team dynamicA willingness to relocate to Bulgaria and embrace new cultural experiencesBenefitsCompetitive Monthly SalaryRelocation PackageFully Paid TrainingHealth InsuranceAnd Much More..