Dutch Speaking Logistics & Delivery Advisor - Work In Sofia, Bulgaria

Are you ready to elevate your career in logistics while living in the exciting city of Sofia, Bulgaria? Mercier Consultancy MD is seeking a passionate Dutch Speaking Logistics & Delivery Advisor to join our engaging team! In this role, you will be the critical link between our customers and our exceptional logistics services. If you thrive on providing outstanding customer support and have a knack for logistics, we want to hear from you!What You'll DoEngage with our Dutch-speaking customers by providing top-notch support for their logistics and delivery inquiries through various channelsCoordinate with logistics providers to ensure our customers' orders are delivered on time and efficiently, creating a seamless experienceAssist customers in tracking shipments and resolving any delivery-related issues with a friendly and professional approachMaintain accurate records of interactions in our CRM system, ensuring smooth communication and follow-upCollaborate closely with internal teams to enhance our logistics processes, contributing to a culture of continuous improvementStay ahead of logistics trends and best practices to provide informed support and suggestions to our customersRequirementsYou must be fluent in Dutch (both written and spoken); English proficiency is a plus!Previous experience in logistics, delivery, or customer service roles is a distinct advantageGreat communication skills with a flair for helping customers make their logistics experience delightfulA proactive problem-solver who can manage time effectively and juggle multiple tasks with easeFamiliarity with logistics software and CRM systems is a bonusA detail-oriented mindset that strives for excellence in every taskEnthusiasm for living and working in the vibrant and culturally rich Sofia, BulgariaBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth InsuranceMonthly accommodation bonus