Dutch Customer Advisor for Global Casualwear Brand - Work In Greece

Mercier Consultancy MD is excited to announce an opening for a Dutch Customer Advisor for a renowned Global Casualwear Brand, located in Greece! This is a fantastic opportunity for individuals who are enthusiastic about fashion and committed to providing excellent customer service. In this role, you will assist customers in navigating their shopping experiences and resolving any inquiries related to our casualwear offerings.Key ResponsibilitiesDeliver high-quality customer support to Dutch-speaking clients via phone, email, and chatAssist customers with product inquiries, order placement, returns, and exchangesResolve customer complaints and provide solutions to enhance their shopping experienceMaintain accurate records of customer interactions and feedback in the CRM systemCollaborate with other teams to improve service delivery and product knowledgeStay informed about the latest fashion trends and our product offerings to provide informed assistanceRequirementsFluency in Dutch (both written and spoken) is required; proficiency in English is an advantageExperience in customer service, particularly in retail or fashion, is preferredStrong communication and interpersonal skills with a focus on customer satisfactionAbility to handle inquiries and resolve issues promptly and effectivelyTechnical proficiency with CRM software and general computer applicationsA passion for fashion and a willingness to stay updated on industry trendsAbility to work effectively in a team-oriented environment while also being self-motivatedBenefitsCompetitive Monthly SalaryFully Paid TrainingFully Paid Relocation PackageHealth Insurance2 Extra Salaries Per YearAnd Much More..