Data Center Monitoring Engineer

Job DescriptionData Center Monitoring Engineer is responsible for delivering proactive services to DCOSS customers which include 24x7 monitoring of IT infrastructure, incident management, change management and execution of scheduled or routine tasks. He / She is responsible for managing customer expectations according to the contractual obligations and the predefined SLAs.Your Responsibilities Deliver 24/7 strategic account support by proactively monitoring of customer IT Environment. Timely track and respond to customers inquiries, provide resolution, working closely with end customers and senior Engineering staff within the team or other departments Manage professionally customer expectations Keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership Coordinate support activities Identify and contribute to projects to improve product support, customer satisfaction and team efficiency Be aware of, and contribute to the improvement of team performance Communicate effectively with Technical and Non-Technical stakeholders Participate/Drive ITIL based change management, Problem management, incident management Participate in all kind of internal quality, process and practice improvement projects Support the internal tooling solutionOur Requirements University degree or in process of obtaining Professional experience: at least one year in customer support environment Fluent in written and verbal English or German Analytical skills Ability to isolate and solve problems and to follow predefined process Excellent communication skills - interact at all levels, across all geographic regions Demonstrate strong written and verbal communication skills MS Office SFDC/SAWBenefits Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies Referral Program – enjoy cooperation with your colleagues and get a bonus! 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth year cooperation anniversary with gifts NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor Multisport Technical and Personal training Language coursesAdditionally only for employment contract: Cafeteria Financial Contribution for Meals Life insurance Bonuses for Personal Events Day off for volunteering