IP Design and Provisioning Engineer

Internal Job DescriptionRole Summary: The IP Design & Provisioning team (PNOC) is responsible for the customer design and logical provisioning of IP transit and VPN services on a pan-European footprint.Internal Departments They Will Interact WithThe team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers.Main ResponsibilitiesDesign, implementation, test and turn up of customer IP services in cooperation with the customer and field services teams. This includes IP Access, BGP transit and MPLS VPNs on layer 2 and 3Technical validation of new customer IP ordersTechnical point of contact for Service Delivery, Sales Engineering, Project Management and In-Country Field Engineering teams for issues related to IP service design, implementation, test and turn upMigration of IP customer services, in cooperation with customer and field services teamsPrompt identification of issues which may impact delivery timescales or qualityPro-active escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality. Creation of contingency plans to minimize such issuesEssential CriteriaAt least two years experience of IP services on Cisco or Juniper equipmentExcellent IP. MPLS and routing knowledge in an ISP environmentGeneral knowledge of telecom industry and standardsExcellent English language skills a must, other languages an advantageIdeal Candidate ProfileClient Relations: Able to meet, exceed & differentiate between immediate vs. future needs Understands and follows internal processesTeamwork Self-starter, accountable to colleagues and other members of the team for actions performed Supportive, receptive and respectful of the ideas of others Utilizes work and experience of others rather than reinventing the wheel Able to quickly assimilate new technologies and communicate information clearly to a wider audienceInnovation Creates ideas and applies them to current issues Visualizes what might or could be, considering alternatives and engaging in “what if” thinking Displays open mindedness and progressive thinkingCommunication Uses tact, diplomacy and creativity to resolve conflicts A strong communication skill is a mustLeadership Mentors and guides team members Sets a good example for othersPreferably College or University degree in Technical related discipline or equivalent level of experience (time served)