Data Entry Specialist (Quezon City)

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.Our ValuesIntegrity First: We uphold the highest ethical standards in everything we doInnovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needsWin Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goalsCustomer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce managementStay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curveThe QUALITY CONTROL SPECIALIST is responsible for providing support to NetForce Global team and assisting with the orders of vendor and client accounts.The APPLICANT INVESTIGATOR contributes to a superior client experience by setting the tone for our service level with accurate review of background check orders.The candidates must be willing to WORK ONSITE in Quezon City, following a NIGHT shift schedule. Responsibilities of QUALITY CONTROL SPECIALIST:Enter and close orders into assigned vendor and client accountsValidate orders placed by clients to ensure all requirements are metAssist in preparing for client and vendor reviewsAnswer phones to answer client questions, or redirect calls as necessaryEstablish relationships with clients and vendors to assure confidence and trust in our businessResearch orders to ensure timely processing and correct any issues, as necessaryResponsibilities of APPLICANT INVESTIGATOR:Reviews applications received via XML, Web, and those submitted by clients after they are entered into proprietary system by data entry.Analyzes all materials to determine and add any additional components required to complete the clients order.Scrutinizes and compares all information of application for accuracy.Identifies and alerts Client Account Manager Investigator of anomalies or if applicant or client needs to be contacted for additional or missing information.Works with a sense of urgency and meets departmental standards for production consistently.Qualifications:Graduate of any 2-year or 4-year course preferred; or has at least completed 2 years in college.Proficiency in Microsoft Office required, including Microsoft Word and ExcelMust be able to develop and cultivate relationships with vendors and internal departmentsAble to multitask efficiently and effectivelyHigh level of professional and diplomatic written and verbal communication skillsHighly organized, with strong attention to detailAbility to work in fast-paced environmentAbility to research items and resolve problems