Data Operations Analyst [Hybrid - 4 Remote / 1 Office KL]

The RoleWe are not looking for someone to just run surveys. We are looking for someone to maintain and improve the engine behind them. As our Data Operations Analyst, you will own survey execution end-to-end, ensuring quotas are met, timelines are protected, and quality is never compromised. You will sit at the intersection of data, vendors, product, and technology. If you are analytical, tech-savvy, and excited about improving systems in a fast-moving environment, this is your arena. This role is not suitable for those who dislike repetitive operational work, require constant direction, feel uncomfortable negotiating with vendors, or prefer to avoid working with data. Your MissionYour #1 Goal: Deliver high-quality survey fieldwork at scale while continuously improving the systems behind it.Own the Fieldwork EngineExecute and manage survey campaigns end-to-end. Hit quotas. Protect timelines. Safeguard quality. You are the reason projects run on time and clients stay confident.Master Feasibility & Data IntelligenceRun smart feasibility assessments. Use data, panel availability, and historical trends to determine what is realistically achievable. Your insights prevent bad promises and protect margins.Ensure Data Accuracy & CleanlinessReview and clean incoming data to remove errors, inconsistencies, and duplicates. Transform raw survey responses into reliable datasets that drive accurate insights and confident decision-making. Negotiate Like a StrategistWork closely with panel vendors to secure competitive pricing, optimal feasibility, and fast turnaround times. You don’t just accept quotes. You optimise them.Build Smarter Systems with AIExperiment with AI tools and automation to streamline repetitive workflows, analyse fieldwork trends, and increase operational efficiency. If something is manual twice, you ask: can this be automated?Bridge Teams TogetherCollaborate with Customer Success and Business Development to align operations with client strategy. Partner with Engineering to flag bugs, test features, and improve platform reliability. You are the connective tissue between execution and innovation.Be the Escalation SolverHandle complex respondent issues with precision and empathy. When things get messy, you bring clarity and resolution.Our Tech StackSurvey operations involve repetitive workflows, we use technology and AI to eliminate friction and scale intelligently. Google Sheets/Excel: Adept at utilising Google Sheets and Excel with advanced capabilities to handle data analysis, reporting, and management tasks efficiently.AI & Automation Literacy: Comfortable using AI tools (e.g. ChatGPT, Claude, scripting assistants) to streamline workflows, generate insights from data, and improve operational efficiency.Vase.ai Internal toolsThe RequirementsAnalytical Mindset: Ability to spot patterns in fieldwork data, draw meaningful conclusions, and translate findings into clear recommendations for cross-functional teams.Negotiation & Vendor Management Skills: Confidence in communicating with external panel vendors to negotiate terms, pricing, and timelines that benefit project delivery.Resilience & Continuous Improvement: This role involves repetitive tasks, so you need to be resilient, stay focused, and proactively look for ways to improve and automate processes.Multitasking & Prioritization: Ability to manage multiple tasks and projects simultaneously, staying organized and ensuring deadlines are met without compromising quality. Being familiarized with our Tech Stack.Proficiency in English and Malay. Work Permit in Malaysia.The ProcessEven though Artificial Intelligence is something that we really love, when it comes to your application we are a bit old school. With that being said, we manually go over every CV and try to provide tailor made feedback (no ChatGPT). For this role it will look like this:CV & Video TriageTechnical Assessment (Online)1st Interview - People & Operations (Online)2nd Interview - Hiring Manager (Online)Final Interview- Founder Interview (Face to Face in Kuala Lumpur)OnboardingThis will be your roadmap for the first 3 months. Although we’re a remote company, we believe face-to-face learning makes onboarding much smoother, so the first two weeks will be with our Team at our Kuala Lumpur co-working space (Co-labs the Starling Mall), followed by weekly in-person sessions. 1st MonthFamiliarise yourself with company processes, tools, and AI workflows used by the teamUnderstand how we manage fieldwork for survey projectsComplete practice fieldwork projectsShadow Yusri and the team while they are running fieldwork and vendor negotiations2nd MonthUnderstand how we run feasibility studies for projectsStart independently managing fieldwork for projectsBegin using AI tools to automate routine data tasks and reportingStart analysing fieldwork trends and sharing initial observations with the Product teamShadow Yusri to develop familiarity with respondent support escalations3rd MonthTake full ownership of fieldwork for survey projectsTake full ownership of running feasibility studiesIndependently manage panel vendor negotiations for assigned projectsDeliver regular fieldwork trend reports with actionable insights for the Product teamYou will be the primary point of contact for all things panel opsIndependently provide L2 respondent supportThe OfferMonthly salary between RM2,800.00 - RM3,500.00Coworking Space (Co-labs | The Starling Mall)LaptopUnlimited Vacation Days Birthday Voucher (RM 100)Medical Insurance (After probation)Company Gathering in Kuala Lumpur (3x per year)Growth PathThe opportunity to grow within the company can take different paths, such as Business Development, Research or Product. It ultimately depends on your individual strengths, performance, and growth trajectory.