Deskside Support Technician

Job DescriptionREPOSTPosition: Deskside Support TechnicianDept.: Information ServicesPosting ID: 5513Role Level: PG 07 ($34.52 hr to $43.10hr )Status: Permanent Full Time (X1)Site: Credit Valley Hospital, Mississauga HospitalShift: Monday -Friday, 9-5, with evening/weekend flexibilityPosted: November 24,2025Internal Deadline: December 2,2025Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.The role of the Deskside Support is a customer service focused position that requires you to work independently as well as part of a team to support the organizations defined service expectations. You will be working within a multi-site organization where the primary accountability is to resolve client technology issues in an efficient, timely and courteous manner via various communication methods including phone, voicemail, e-mail and in person.REPORTING RELATIONSHIPSThis position reports to the Manager, IS Customer Service ManagementJob Duties And ResponsibilitiesWorking collaboratively with staff, your job duties and responsibilities will include but are not limited to:Provide 2nd level technical support to users throughout the organization; Assists users in solving problems using available hardware and software tools; Document issues and troubleshooting steps in the ServiceNow Incident Management system and knowledge base;Deploy hardware including printers, mobile devices, laptops/desktops etc;Provide assistance for troubleshooting of hardware, software and network issues;Performs proactive and preventive maintenance on end user devices;Common administration activities with Active Directory to support users as required;Provide end-user training as appropriate;Provide support at all THP sites. Travel between sites may be required.Actively seek opportunities for service improvement, recognizing the needs and expectations of our customers;Provide knowledge transfer and mentoring of other team members when required;Other duties as assigned.WORKING ENVIRONMENTWorking within a multi-site organization; this role is part of a team providing service to the organization on a 24x7x365 schedule. The successful candidates may be required to work shifts outside of regular business hours on a rotational basis. Work locations can vary between all Trillium Health Partners locations including SSW and remote physician office locations.Job QualificationsKnowledgeUniversity Degree or College Diploma in a computer related field or equivalent work experienceWindows 10/11 requiredInTune MDM requiredApple & Android Mobile Phones requiredServiceNow ITSM tool preferredITIL Foundations certification preferredCompTIA A+ certification preferredMicrosoft 365 Certified: Endpoint Administrator Associate preferredExperienceExperience in a health related field required2+ years’ experience in providing customer support at Trillium Health Partners is preferred2+ years’ experience in computer deskside support2+ years Active Directory administration on Windows Server 2+ years using software deployment and inventory tools such Microsoft SCCM and InTuneExperience supporting Windows 10/11 & Microsoft Office 365 is required, certification is preferredSkills And AbilitiesStrong client computing experience e.g. desktops, laptops, printers, mobile devices (iPhone & Android), multifunction devices, desktop phones, voicemail;Solid skills in supporting common end user applications including Microsoft Office, Microsoft Edge, Outlook etc.;Strong troubleshooting skills with focus on root cause analysis;Experience with tools and technologies such as Microsoft SCCM and InTune, Bomgar, Active Directory;Knowledge of networking technologies such as VPN, TCP/IP, and wireless;Experience with IT Service Management tools such as ServiceNowStrong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills;Works well under pressure and time constraints and can prioritize competing priorities appropriately.Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply. To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.caTrillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.Trillium Health Partners is identified under the French Language Services Act.We thank all those who apply but only those selected for further consideration will be contacted. About Us Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.