Desktop Support Engineer

Job Description:Proficiency in troubleshooting common desktop operating systems (Windows, macOS) and productivity software (Microsoft Office, Adobe Suite). Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, and LAN/WAN configurations. Familiarity with remote desktop support tools and techniques, such as remote desktop control and remote assistance. Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical users. Strong problem-solving abilities and a proactive approach to identifying and resolving technical issues. Ability to work independently with minimal supervision and prioritize workload effectively to meet deadlines and service level agreements. Flexibility to work outside regular business hours and participate in on-call rotation as needed.Essential: Bachelor’s degree in business administration, computer science or related field is the minimum requirements for this position Certified for Microsoft Administration Min 3 years relevant in a similar technical role. Desirable:ITIL Foundation V3CompTIA A+ (Computing Technology Industry Association)MSCA (Microsoft Certified Solutions Associate) or MCSE (Microsoft Certified Solutions Expert)CCNA (Cisco Certified Network Associate)