Desktop Support Engineer

Essential Bachelor’s degree in business administration, computer science or related field is the minimum requirements for this position Certified for Microsoft Administration Min 3 years relevant in a similar technical role.Desirable ITIL Foundation V3 CompTIA A+ (Computing Technology Industry Association) MSCA (Microsoft Certified Solutions Associate) or MCSE (Microsoft Certified Solutions Expert) CCNA (Cisco Certified Network Associate) Must have - Modules Proficiency in troubleshooting common desktop operating systems (Windows, macOS) and productivity software (Microsoft Office, Adobe Suite). Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, and LAN/WAN configurations. Familiarity with remote desktop support tools and techniques, such as remote desktop control and remote assistance. Excellent communication and interpersonal skills, with the ability to communicate technical information effectively to non-technical users. Strong problem-solving abilities and a proactive approach to identifying and resolving technical issues. Ability to work independently with minimal supervision and prioritize workload effectively to meet deadlines and service level agreements. Flexibility to work outside regular business hours and participate in on-call rotation as needed.Duties Provide onsite and remote technical support to end-users regarding hardware, software, and network-related issues. Install, configure, and maintain desktop hardware and software components, including operating systems, applications, and drivers. Diagnose and resolve technical hardware and software issues promptly and effectively, ensuring minimal downtime and disruption to operations. Perform hardware upgrades, repairs, and replacements as necessary, coordinating with vendors and service providers as needed. Manage user accounts, permissions, and access rights in Active Directory and other relevant systems. Collaborate with the IT team to deploy and maintain software updates, patches, and security configurations across desktop systems. Create and maintain documentation, user guides, and knowledge base articles for common technical issues and resolutions. Assist in the implementation and maintenance of IT policies, procedures, and best practices related to desktop support and IT service delivery. Provide training and guidance to end-users on the proper use of hardware, software, and IT resources. Participate in IT projects and initiatives as assigned, contributing to the planning, implementation, and support phases.