Director of Leasing and Rental

The Director of Operations for L&R plays a critical leadership role within the Allegiance Trucks team, responsible for overseeing day-to-day operations of our L&R fleet. This position will focus on optimizing fleet utilization, delivering excellent customer experience, managing compliance, and improving the profitability of the L&R department. You’ll lead a high-performing team and work cross-functionally with service, sales, and parts to ensure seamless, customer-focused operations.This candidate can be based out of any New England dealership. Lead & Drive Performance Oversee all aspects of daily operations across multiple Lease and Rental locations within the Allegiance Trucks networkProvide hands-on leadership to ensure fleet availability, scheduling, and maintenance align with company standardsSet aggressive but achievable KPIs related to fleet utilization, turnaround time, service response, and customer satisfaction – and hold teams accountable to meeting themApply a strong understanding of Fixed Operations (Parts and Service) to support the full life cycle of Lease and Rental operationsMaintain a culture of continuous improvement, teamwork, and operational excellenceTurnaround Strategy & Execution Diagnose operational underperformance and implement swift, data-driven corrective actionsImplement new workflow processes, staffing models, and process controls that drive speed, efficiency, and revenue growthRebuild a culture grounded in urgency, accountability, and a customer-first mindset Team Leadership & Culture Recruit, develop, and inspire high-performing leadersMentor branch-level leadership teams, driving collaboration, operational consistency, and accountabilityFoster a culture of pride in representing the Allegiance brand and delivering on it’s promises to customersPartner effectively with corporate-level departments (Parts, Service, Whole Goods, etc.) to leverage best practices, scale efficiencies, and support joint initiatives with Allegiance and Ascendance Trucks Customer & OEM Relations Strengthen relationships with key major fleet customers and OEM representatives. Ensure superior service quality and responsiveness that earns loyalty and repeat businessRepresent Allegiance Trucks with professionalism, integrity, and solutions-oriented leadership in all customer and OEM interactions Financial & Operational Oversight Manage P&L responsibility for L&R department in assigned locationsIdentify and act on opportunities to increase margins and profitabilityOversee inventory management, expense control, and operational workflow optimization