Director, Quality Engineering

Sortly is a simple, multi-device inventory management solution. Our visual & intuitive approach to inventory enables thousands of SMBs and teams within iconic corporations, government entities, music bands & sports teams to stay on top of their consumables, assets, and material things. With over 8,000 five-star ratings in the App Store and a net promoter score greater than 55, our impressive growth has primarily been driven by organic sources and word of mouth. We are profitable, financially independent, and primed to scale within our $20B market! We are proudly a distributed and remote-first company since inception with teams across 4 countries.OUR VALUESReal - We lead with authenticity, show transparency through being honest and clear, and take accountability by owning our actions and outcomes.Inspiring - We think big, empower others to achieve their best, and celebrate wins by recognizing large and small contributions.Smart - We demonstrate First Principles thinking by always asking "why" and seek to understand deeply, embrace growth mindset and drive decisions with data.Empathetic - We are humble and listen with an open mind, show up mentally and emotionally to make others feel valued, and consider how our actions impact others.About The RoleWe're seeking a Director of Quality Engineering to architect, elevate, and scale the quality discipline across Sortly's product and engineering organization. This leader will oversee a high-performing global team of Quality Engineers (a blend of FTEs and contractors) and will be accountable for building the processes, frameworks, and systems that ensure our product ships with reliability, consistency, and excellence across multiple squads.The ideal leader is both strategic and hands-on—someone who can set a vision for quality maturity while rolling up their sleeves to implement the standards, automation, and operational rigor needed for a scaling SaaS organization. This role will shape how quality is embedded into every stage of our development lifecycle and will be a critical partner to Engineering, Product, and Data in driving Sortly's next phase of growth.What You'll DoTechnical Leadership & Automation EnablementStay close to the work by coaching, reviewing, and occasionally jumping into hands-on testing or automation when neededBuild and drive a comprehensive test automation strategy that accelerates release cycles, increases coverage, and reduces manual effortEnsure the team has the right tools, frameworks, and automation-first methodologies to operate with speed and accuracyIntroduce practices that validate real-world customer scenarios, ensuring our product solves problems seamlessly in "day-in-the-life" workflowsQuality Engineering Strategy & Customer-Centric ExecutionOwn the vision for Quality Engineering and Customer Experience Validation across all squads and product areasDefine, implement, and continuously improve processes, standards, and systems that ensure product reliability, performance, and usabilityEstablish a scalable quality operating model that supports rapid development, continuous delivery, and high-quality releasesActive part of the leadership Engineering team partnering with Product, and Design to integrate quality early, from concept to deployment. Shifting from "test at the end" to build with quality from the startLeadership & Team DevelopmentLead, develop, and elevate a distributed team of Quality Engineers across India (full-time & contract)Define clear roles, success metrics, and career pathways for Quality Engineering team membersBuild a culture of automation-first mindset, customer empathy, accountability, and continuous improvementOptimize the use of contractors to maximize automation output, efficiency, and valueCross-Functional Collaboration & Delivery ExcellencePartner closely with Product and GTM leadership to ensure release readiness and experience-focused checkpointsInfluence key product and architecture discussions to embed quality and customer-experience thinking from the startSupport sprint planning, design reviews, architecture discussions, and retros to uphold high standards of product excellenceEstablish clear communication channels and reporting to surface quality insights, automation gains, customer impact, and emerging risksRequirementsMust-Have15 years of experience in Quality Assurance, with at least 5 years in people management (leading ICs and/or managers)Demonstrated success leading QA teams in a fast-paced, product-led SaaS or technology environmentExperience managing both full-time employees and contractors, with ability to structure work for efficiencyStrong background in defining QA processes, frameworks, and automation approaches. Hands-on approach — comfortable rolling up your sleeves to support the team when neededExcellent stakeholder management and communication skills; able to influence peers and senior leadersExperience scaling a QA organization during high-growth stages (Series A-D)Strong understanding of modern QA automation tools and CI/CD environmentsPrevious experience with a product used across mobile + web platformsWho You AreYou are a builder who thrives in a scaling environment, not just maintaining processes, but creating themYou lead with clarity, structure, and accountability, and elevate performance through coaching and standardsYou balance strategy with execution, knowing when to stay hands-on and when to empower the teamYou believe in quality being a shared responsibility across the product and engineering organizationBenefitsIn addition to working with fun, passionate, and inspired colleagues, you'll enjoy:A remote-first culture with flexible hours to help you do your best workA competitive compensation packageComprehensive health coverage for you and your family including term life insurance, unlimited telehealth (including mental health), annual health checkups, diet coaching, veterinary care, and physiotherapy supportLearning and development stipend to keep your skills sharpHome office setup allowance for a comfortable workspaceTeam offsites focused on fun, connection, and collaborationSupportive colleagues invested in your growth and success