Dispatch Support Coordinator (USA Healthcare) - After Hours EST (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.Join our team serving a U.S.-based long-term care laboratory. You'll work closely with their dispatch and operations teams to coordinate medical sample pick-ups, communicate with healthcare facilities and drivers, and ensure smooth, on-time deliveries across the New York and New Jersey areas.Role Overview:As a Dispatch Support Coordinator, you'll play a key role in managing day-to-day logistics operations for our client's laboratory services. This role goes beyond simple scheduling - you'll be responsible for handling late call-ins, route adjustments, and real-time problem-solving to ensure efficient pick-up coordination. The ideal candidate is proactive, quick-thinking, and comfortable making decisions in a fast-paced environment.PLEASE NOTE:Working Hours: This role requires you to work EST hours Mon - Fri from 6:00pm to 12:00am EST (1:00am to 7:00am South African time - subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company). You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. Work Environment: This is a fully remote working role. Key Responsibilities:Coordinate and schedule pick-ups as calls come in, managing real-time route adjustments. Handle last-minute changes, late call-ins, and urgent requests effectively. Communicate clearly and professionally with healthcare facilities and drivers. Strategically plan routes to maximize efficiency and minimize delays. Maintain accurate records of dispatch activity and communication. Support general operational and administrative dispatch functions as neededRequirementsIndustry Experience (Preferred): Previous experience in dispatch, logistics, or transport coordination. Familiarity with the New York City area, including the 5 boroughs and New Jersey, is a strong advantageSoft Skills:Excellent English communication and fluency (both verbal and written). Strong critical thinking and problem-solving skills. Proactive and self-motivated, with a strong sense of ownership. Ability to multitask effectively in a high-pressure environment. Dependable, detail-oriented, and adaptable to changeTechnical Skills:Proficient in basic computer navigation and MS Office (especially Outlook). Comfortable working with web-based tools and communication platformsIf you are not contacted within 14 working days, please consider your application unsuccessful.