eCommerce Account Manager

Job Title: eCommerce Account Manager Industry: Retail - Health, Wellness and BeautyLocation: SydneyRole Type: Full-Time - PermanentExperience Level: Mid-Senior LevelJob Summary:Join us at the forefront of digital retail and consumer goods.We are seeking an experienced eCommerce Account Manager to join our team at McPherson’s in the health, wellness and beauty industry. The successful candidate will be responsible for managing online sales accounts, driving revenue growth, and building strong relationships with key clients. This role requires a high level of organisation, internal cross-function collaboration, communication skills, and attention to detail.We’re seeking an ambitious and commercially-savvy eCommerce Account Manager to turbocharge growth across our online retail partners. This role is pivotal to driving revenue, market share, and digital brand excellence in a dynamic, fast-moving channel.Skills:• Strong understanding of eCommerce platforms and online marketing strategies• Excellent communication and negotiation skills• Strong commercial acumen and data fluency• Ability to analyse data and drive growth and sales performance• Exceptional stakeholder management, both internal and external• Proven track record of managing client accounts and achieving revenue targets• Proficiency in Microsoft Office Suite and CRM softwareResponsibilities:• Manage strategic online sales plans and accounts for key clients, including monitoring performance metrics and identifying opportunities for growth,• Develop and implement strategies to drive revenue growth through effective merchandising, promotional campaigns, and pricing strategies• Build strong relationships with clients by providing exceptional customer service, conducting regular business reviews, and offering solutions to meet their needs• Collaborate with cross-functional teams such as marketing, operations, and product development to ensure alignment on account priorities and objectives • Seek new channel opportunities through agile experimentation and digital-first thinking• Category growth and joint business planning with our key accounts• Create and manager digital trading calendars that optimise product visibility, innovation sell-in, and availability• ROI-focused campaign execution and performance tracking, in partnership with our digital agencyQualifications:• Bachelor's degree in Business Administration or related field • 2+ years of experience in eCommerce account management or related role with preferable experience in managing Amazon or Marketplace accounts• Knowledge of retail industry trends and best practices • Familiarity with CRM systems such as Salesforce or HubSpot and platforms like AmazonWhy You:You thrive in fast-paced, high-growth environments. You’re equal parts strategic and hands-on. You are passionate about solving digital growth problems, and you know how to drive a commercial conversation.Your Mission:You’ll own the end-to-end performance of key digital retail accounts like Amazon, Adore Beauty and other pure play online retailers and marketplaces. Through sharp promotional planning, data-led insights, and flawless execution, you’ll unlock growth, strengthen our digital shelf, and lead with customer obsession.To Apply:If you are a motivated individual with a passion for eCommerce and a drive to succeed, please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this role.** McPherson's Consumer Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Candidates with valid working rights within Australia will be considered for this role.