Facilities Engineer

We are recruiting a Facilities Engineer to join the team located in Dubai. The successful candidate will provide a professional, engaging, and interactive first point of contact for the building occupants with any operational queries/issues they may have. The role also provides an interface between clients and vendors, providing focus on critical facilities infrastructure areas to ensure that standard is maintained at all times to meet SLA and KPI contractual level, whilst ensuring that issues are proactively identified and addressed by all vendors that service the floor before the clients become aware of them. The successful candidate will receive training and support to develop their career in Facilities Management.Key TasksDevelop and maintain client facing relationship.Proactively support and deliver a collaborative and cooperative environment across all vendors and all floors throughout the building.Act as the interface between all vendor operatives who provide an on-floor service for our customer, ensuring a seamless service delivery.Perform duties to maintain the client and company standards whilst delivering a high level of personal client engagement.Continuously monitor and audit all designated client areas, including office floor and non-bookable meeting rooms, ensuring they are ‘fit for business’.Carry out inspections of designated areas (TBC frequency and exact areas), record and proactively report issues and defects to the facilities helpdeskMaintain ownership and proactively manage all issues in conjunction with the wider FM teamUnderstand service delivery SLAs and monitor to ensure requests are being completed in a timely mannerPromptly resolve all daily client requests, guiding clients with helpdesk tickets logged and managing expectations on completion timelines, to include monitoring and progress reports with personal feedback to individual clients and management (managing client expectations)Report hazards and safety observations through CBRE myHSE system in a timely fashion.Work closely with health and safety vendor to conduct regular inspectionsProvide a physical and personal presence in all building areas where scheduled external and internal client events are taking place, ensuring event areas are meticulously maintained.Manage community activities (e.g. kitchen table, divisional updates, training sessions, community whiteboard, socials) through ensuring Kitchen Table Area is kept clean and tidy at all times – liaising with the Cleaning Team / support events around the Kitchen Table AreaRecruit/ Engage with change champions and floor stakeholders on the rolloutScheduled/ minuted meetings to be carried out on a monthly/ quarterlyLiaison with stakeholders on what desks are not clear the previous day to encourage improvement.Observation reporting on vacant desksProactively report on any maintenance issues to CRS Helpdesk.Report on any known AV issues to Multimedia services.Locker set/resetLiaison with Facilities Management team and escalating where requiredParticipation in welcome workshopsInnovation and suggestions to enhance service deliveryTechnical Support On SiteVisual inspectionAll critical areasAll common areasAll work place areas i.e., internal floors, pantries, cafeteria etc.Highlight and report issues observed during DAILY floor walk, report, assign task based, follow up and close the finding.Document and report on daily facility walk through findings, status and road block.Vendor ManagementPlan, organize, perform monthly, quarterly, half yearly and annual PPM’s as per client tool. Training will be provided related to client tool(s).Review PPM service reportsIssue PPM work orders one month prior to the date of PPM to respective vendors.Raise change request at least ONE MONTH prior to PPM date (Training will be provided for client FM Tools).Follow for change approvals till ‘APPROVED. All changes MUST be approved at least 2 weeks prior to PPM date.Report findings/recommendations provided by respective vendor.Follow up with vendor for closure of findings through CONTROLLED and planned maintenance programme.Close PPM’s with in ‘DUE DATE’.Minor works:Coordinate with ‘registered’ vendors to obtain quoteQuotes review with scope of workCompare quote, summary preparation and presentation to client with justificationAudit:Conduct QHSE audit on monthly basis for each site.Audit Vendor documentation on monthly basis including vendor team competenciesCBRE QHSE documentation review on monthly basis.QHSE procedures MUST be followed for every internal and external activityCritical EnvironmentConduct daily, weekly, monthly checks for each critical equipment with in client location.Report within one hour if any findings through phone, email.Incident Management:Raise incidents through SNOW (Training will be provided) within one hour of incidentsFollow BIR process. Reactive maintenance/requests:Ensure all reactive tickets are attended, confirmation obtained from end user and close in the system with in SLA timelines.All critical equipment reactive issues MUST be reported, assign, follow and close within agreed level of service and policies.Experience & QualificationsGraduate in Electrical engineering. Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environmentsGood administrative skillsWell-organized and good prioritization and planning skillsAll services are delivered in a confident and efficient mannerService orientated attitude combined with innovative thinking and the willingness to learn more about FM.Self-motivated and resourceful with good written and verbal communication skillsIT literate with strong experience of working with Microsoft Word, Excel, Outlook and powerpoint softwareAble and flexible handling a wide variety of items dailyAbility to work under pressureAble to communicate with all levels of staff in a polite and efficient mannerStrong Customer Service background with previous experienceAbility to prioritizeKnowledge and awareness of the Service projects and facilities management industryGood Health and Safety knowledgeGood level of English spoken / writtenworkload to effectively meet deadlinesPassionate about customer service and keen to develop FM knowledgeFirm understanding of delivering exceptional customer serviceAcute eye for detail and service standards with excellent communication and influence skills (written and verbal)Administration and customer services experience with the ability to communicate at all levelsMinimum of 3 years’ experience in a customer service environment and Facility Management technical aspectsNatural flair and skill in organisation and time keeping.Must adhere to CBRE RISE values at all times.Ability to interact successfully at all levels of seniority within client & CBREExcellent communication skillsSmart and well presented at all timesProactive, self-motivated energy with a positive can-do attitude and friendly demeanourFlexible, team orientated and good organiser.Proficiency to follow up on multiple issues/queries simultaneously