French-Speaking Customer Advisor - Lisbon, Portugal

Are you fluent in French and looking for an exciting career opportunity in a vibrant European city? Join our dynamic team in Lisbon, Portugal, as a French-Speaking Customer Advisor for a major international Search Engine Project. This is an on-site role where you'll be the primary point of contact for users, helping them with queries and ensuring an excellent customer experience.Role OverviewAs a Customer Advisor, you will provide high-quality support to French-speaking users of a popular search engine platform. You will be responsible for resolving issues, answering questions, and providing information via various communication channels (phone, email, chat). This role is key to maintaining high user satisfaction and supporting the platform's global success.LocationLisbon, Portugal (On-site)Key ResponsibilitiesProvide exceptional customer support to French-speaking clients regarding their search engine queries, accounts, and technical issues.Diagnose and resolve user problems efficiently and accurately, escalating complex issues to the appropriate internal teams when necessary.Maintain accurate records of customer interactions and transactions in the CRM system.Meet or exceed individual and team performance targets (e.g., quality, efficiency, resolution time).Stay up-to-date with product knowledge, service changes, and customer support best practices.What We Are Looking ForEssential Requirements (Must-Haves)Language Proficiency:French: Near-native or Native fluency (equivalent to C2 level).English: Good working proficiency (minimum B2 level) for internal communication and training.Availability: Ability to work on a rotational shift pattern, including evenings and weekends (see Shift Schedule below).Location: Willingness to live and work on-site in Lisbon, Portugal.Desirable AttributesPrior experience in a Customer Service, Call Center, or BPO environment is beneficial, though not mandatory. We welcome motivated individuals eager to start their career!Strong communication and interpersonal skills.A high degree of empathy, patience, and professionalism.Excellent problem-solving skills and attention to detail.Shift ScheduleMonday to Friday: Rotational Shifts between 08:00 AM and 08:00 PMSaturday and Sunday: Rotational Shifts between 08:00 AM and 05:00 PMDays Off: 2 Rotational Days Off per week.What We OfferFinancial Package: Competitive monthly salary package plus performance-based bonuses.Allowances: Meal allowance and public transport allowance to support your daily commute.Health & Wellness: Comprehensive private health insurance coverage.Equipment: All necessary work equipment (computer, headset, etc.) will be provided by the company for your on-site work.Career Growth: Opportunities for professional development, cross-training, and internal career progression within a large multinational organization.Relocation Support: A robust relocation package is offered to candidates moving to Lisbon from abroad to help ease your transition into the city.Ready for Your Next Step?Join our international team and power the world's knowledge! Apply now!