German Customer Service - Remote - Competitive Salary - Portugal

Job Description:As a Customer Service German Speaker, you will be responsible for providing outstanding customer support to German-speaking customers. You will be the first point of contact, managing inquiries, resolving issues, and ensuring that each interaction delivers a positive experience.Your main goal will be to ensure customer satisfaction, loyalty, and retention.Key Responsibilities:Respond to customer inquiries via phone, email, and chat in a timely and professional manner Provide accurate information about products and services Handle and resolve customer complaints efficiently and empathetically Maintain detailed and accurate records of customer interactions and transactions Collaborate with internal teams to improve processes and enhance customer experience Identify and escalate complex issues to the appropriate departments when needed Achieve and exceed customer service performance targets Qualifications:Native or fluent German speaker Very Good English LanguageExcellent communication skills (both written and spoken) Customer-focused with a proactive and positive attitude Ability to multitask and perform well in a fast-paced environment Strong problem-solving and organizational skills Previous experience in customer service or related field is a plus Benefits:Competitive salary Relocation package for candidates moving to Portugal Career development opportunities within an international company Dynamic and multicultural work environment Location:Portugal