Frontend Developer

About The CompanyJM Bullion is a leading online retailer specializing in precious metals, including gold, silver, platinum, and palladium. Established with a commitment to providing customers with high-quality products and exceptional service, JM Bullion has built a reputation for transparency, reliability, and competitive pricing. The company caters to a diverse client base ranging from individual investors and collectors to institutional clients, all seeking secure and efficient access to precious metals. With a focus on innovation and customer satisfaction, JM Bullion continuously strives to enhance its platform and expand its offerings to meet the evolving needs of the precious metals market.About The RoleWe are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team at JM Bullion. In this role, you will be the frontline representative responsible for providing exceptional service to our customers via phone, email, and live chat. Your primary goal will be to address customer inquiries, resolve issues efficiently, and ensure a positive experience that aligns with our company's standards of excellence. This position offers an excellent opportunity for individuals passionate about finance, investments, and delivering outstanding service in a fast-paced environment. The ideal candidate will possess strong communication skills, a proactive attitude, and a keen interest in the precious metals industry.QualificationsCandidates should possess a high school diploma or equivalent; a degree in business, finance, or related fields is preferred. Prior experience in customer service or sales, especially within financial or investment sectors, is highly desirable. Strong communication and interpersonal skills are essential, along with the ability to remain calm and professional under pressure. Proficiency in using CRM software and Microsoft Office Suite is required. A genuine interest in precious metals and investment markets will be considered an advantage. Candidates must demonstrate problem-solving abilities, attention to detail, and a commitment to providing excellent customer experiences.ResponsibilitiesAs a Customer Service Representative at JM Bullion, your key responsibilities will include:Responding promptly and professionally to customer inquiries via phone, email, and live chat channels.Providing accurate information regarding product details, pricing, and order status.Assisting customers with placing orders, processing payments, and managing account information.Resolving customer complaints and issues efficiently, ensuring customer satisfaction and retention.Collaborating with internal teams such as sales, shipping, and finance to facilitate smooth operations.Maintaining detailed records of customer interactions and transactions for quality assurance and reporting purposes.Staying updated on industry trends, product knowledge, and company policies to provide informed assistance.Identifying opportunities for process improvements and contributing to a positive team environment.BenefitsJM Bullion offers a comprehensive benefits package designed to support our employees' well-being and professional growth. Employees are eligible for competitive salary packages, performance-based incentives, and health insurance coverage, including medical, dental, and vision plans. We also provide paid time off, holiday pay, and opportunities for career advancement within the organization. Our company promotes a collaborative and inclusive work environment, encouraging continuous learning and development. Additionally, employees have access to various training programs and resources aimed at enhancing their skills and industry knowledge, fostering both personal and professional growth.Equal OpportunityJM Bullion is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected status under applicable laws. We believe that a diverse team enhances our ability to serve our customers effectively and innovatively. All qualified applicants will receive consideration for employment without regard to any protected characteristic. We are dedicated to creating a work environment where everyone feels valued, respected, and empowered to contribute to our collective success.