Group Postpaid Portfolio Manager

About DigicelDigicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.Visit www.digicelgroup.com for more.Location : Jamaica or BarbadosPrimary Objective Of The JobThe Group Postpaid Portfolio Manager is responsible for simplifying and optimizing ATL and BTL offerings across all 25 markets to align with customer needs and business objectives. This involves developing a customer-centric framework, sharing best-practice, conducting portfolio audits to maximize profitability, and collaborating with marketing and sales teams for seamless implementation. The role includes monitoring the impact of portfolio changes on customer adoption, satisfaction, and revenue, ensuring a streamlined Postpaid portfolio that enhances operational efficiency. Additionally, the manager provides strategic pricing guidance to maintain competitiveness, designs tiered pricing strategies for diverse segments, and leads the rationalization of legacy plans to transition customers to improved offerings.Main Duties And ResponsibilitiesDevelop a simplified, customer-centric Portfolio framework that balances customer needs, profitability and ease of understanding for both customers and internal stakeholderConduct regular audits of the ATL and BTL portfolio to maximize profitability and inefficiencies – overlapping offers, and underperforming productsCollaborate with marketing and sales teams to ensure seamless integration and clear communication of the streamlined portfolioMonitor the impact of portfolio changes on customer adoption, satisfaction, and revenue growth, making data-led adjustments as neededConduct market analyses to benchmark pricing against competitors while considering customer willingness to pay and perceived valueDevelop tiered pricing strategies that cater to diverse customer segments, including high-value, mid-tier, and budget-conscious consumersOffer guidance on promotional pricing and bundling opportunities to maximize uptake and cross-sell potentialWork closely with financial teams to evaluate the profitability and sustainability of proposed pricing models, ensuring alignment with business objectivesAnalyze the performance and customer base of legacy plans to identify those with declining relevance or profitability and remove from portfolioDesign and implement migration strategies to transition customers to newer, more aligned offerings, ensuring minimal disruption to their experienceWork with customer support and communication teams to clearly articulate the benefits of moving to updated plansEvaluate the impact of plan rationalization on churn, customer satisfaction, and operational efficiency, making iterative improvements as neededAcademic Qualifications And Experience RequiredMinimum 3 years of experience in telecommunications, particularly Postpaid modelsStrong experience in commercial strategy/frameworks and execution, portfolio management, pricing strategies, customer value management and telco growthFunctional SkillsStrong analytical and problem-solving skills, with the ability to interpret complex data sets and make data-driven decisionsExcellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teamsStrong project management skills, with the ability to prioritize tasks and meet deadlinesAbility to think strategically and develop innovative solutions to complex business problemsDisclaimerThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.