Guest Service Agent

Core Duties & Responsibilities- Ensure efficient Check-in & Check-out- Maintain and update tenant Opera folio and handle payments- Handle and utilize the computer efficiently, completing all reports for cash received as required by accounts department and all other report required e.g. daily business updates- Ensure registration cards are completed correctly as required by UAE law- Ensure follow-ups on check-in/out, trouble reports, city ledger dues, collection of store requisitions, filing etc. with proper coordinate from internal DWTC departments i.e. Engineering, Housekeeping, Finance and etc- Make sure same information has been uploaded into DTCM system- Ensure all special requirements are handled and arranged prior to check in i.e. baby cot, extra bed, food pack etc.- Follow the duties in line with the Quality standards, Security and Health & Safety requirements- Follow any other duties as assigned by the Department HeadOperating Environment- Front desk job; require working longer hours/shifts while standing and addressing customers and calls.- Within Dubai, United Arab Emirates- Role is based indoorFormal Education- Graduate of Hotel and Restaurant Management is an advantage- Secondary or High School Certificate is acceptableWork ExperienceAt least 3 years’ relevant experience with knowledge of Hotel ReservationsSkills & Knowledge- Knowledge of Opera Hotel System- Must have the ability to communicate clearly and directly with guests and team members using a positive, clear speaking voice- Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexibility- Good team player- Understanding of full-service hotel products and guest services- Basic computer skills- Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment- Ability to handle stressful situations in a calm, professional manner and exhibit good judgment- Ability to work on a varied schedule that may include evenings, nights, and weekends- Effective Communication Skills- Customer service training skills is an advantage