Head of IT (1 Position)

Duties & ResponsibilitiesWork with our internal business associates to understand the best technology investments to address their processes and concerns.Create documentation to address business requirements based on the viewpoints of each department in the workplace.Translate business requirements to technology plans and budgetsReview vendor products and services to ensure all technologies properly integrate togetherResponsible for the successful transition of the project to operationsManage the IT System & Network Administration team and IT Tech Support Team to make sure all IT systems are functioning well and the team promptly response to the need of our users.Develop processes for problem management and resolution that can return services to normal without delayDevelops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.Develops and implements design, configuration, installation, and maintenance of network hardware, software, and telecommunications services.Complete ownership of additions, deletions and major modifications to the supporting infrastructure including:Windows Active Directory InfrastructureExchange 2013 serverQuickBooks InfrastructureFirewalls and Switching environmentMobile Device Management systemPBX Phone SystemBiometric and DVR systemsBackup and restore systemsDevelopment, testing and staging environments for software developmentOversee all Tech Support activities including:Interaction with users to help resolve IT-related issues and provide answers in a timely mannerDevelopment and maintenance of infrastructure to host centralized system management tools.Research, procurement, installation, configuration, analysis, and debugging of peripherals such as printers, scanners, keyboards, etc.Perform complex diagnostics and resolve networking, hardware, and software problemsInventory management of all equipment and software licensesQualification & RequirementBachelor’s Degree in Computer Science, Information Systems or equivalent experience7+ years of experience in management10+ years of hands on technical experienceExcellent oral and written communication skillsAdvanced knowledge of system administration techniques for WindowsAdvanced knowledge of system administration of Exchange 2013 and Windows servers.Proven knowledge of common network and authentication protocols/technologies such as TCP/IP, NAT, VPN, LDAP, Microsoft Active Directory, NAS, NFS, etc.Knowledge of IPsec VPN configurationExcellent knowledge of Firewalls and SwitchesDesirable knowledge of VMware, EMC Storage, Storage VirtualizationProven experience in installing, configuring, and updating application softwareAdvanced knowledge of backup policies, practices, and technologiesKnowledge of both hardware and software firewall construction techniques, and experience with installing and testing network equipment and cablingExperience with computer peripheral setup, configuration, and troubleshootingFamiliarity with server operating systems sufficient to interpret and troubleshoot issuesMust be able to travel to assigned sites to complete work