Head of Order-to-Cash (O2C)

We are Impress. We believe everyone deserves a smile they’ll love.We are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.Our business model, a true combination of medical expertise and digitalization has been recognized in the top fastest-growing Health-Tech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!Born in Barcelona in 2019, in just 6 years, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across 10 countries and more than 100 locations, and we are expanding fast! Our aim is to improve people’s health and quality of life across the globe.We are looking for our new head of Order-to-Cash (O2C) to join our Finance Team. If you are looking for a dynamic, international and diverse team as well as opportunities to grow, you are in the right place.🎯 Role SummaryThe Head of Order-to-Cash (O2C) is a strategic leadership role responsible for the end-to-end process, from the moment a customer places an order to the successful realization of cash and the recording of the transaction. This leader will optimize, standardize, and automate all facets of the O2C cycle—including customer master data, order processing, credit management, invoicing, collections, cash application, and dispute resolution—to maximize cash flow, reduce working capital, and enhance the customer experience.🔑 Key Responsibilities1. Strategic Leadership & Process OptimizationDesign and implement a best-in-class O2C operating model that drives efficiency, accuracy, and standardization across all business units.Lead major O2C system implementation and integration projects (e.g., ERP modules, dedicated billing/collections platforms).Establish and monitor key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Cash Conversion Cycle (CCC), current vs. past-due AR, and bad debt expense.Develop a digital transformation roadmap for the O2C function, focusing on automation (RPA/AI) for repetitive tasks.2. Credit & Risk ManagementOversee the global credit policy and credit-vetting process to balance sales growth with acceptable credit risk.Establish rigorous methods for setting and monitoring credit limits and managing exposure to high-risk customers.Ensure compliance with all internal controls, financial regulations, and audit requirements related to revenue and cash.3. Collections & Cash ManagementDirect and manage the accounts receivable and collections teams to accelerate cash collection and minimize delinquencies.Implement advanced collections strategies and segmentation models based on customer profiles and payment history.Oversee the accurate and timely application of cash and reconciliation of customer accounts.Partner with Treasury to ensure effective cash forecasting based on collections performance.What we offer:Opportunity to grow in an innovative company and a top International Scale Up.Attractive Compensation package.Flexible Shifts policy.Benefits with our treatments, aligners, and products.Collaborative work environment and positive culture.International and diverse teams.Coffee and fresh fruit every morning.Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Spain.At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.Our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results.