Help Desk & IT Support (Information & Communication Technology)

Role: AUS | Service Desk EngineerLocation: PerthContract Duration- 1 months durationNo Of Open position – 04Required to:• Work under supervision as part of a team, providing technical software, hardware and network problem resolutions to Capgemini customers.• Assist with the diagnosis of problems, determining and implementing appropriate solutions, and guides and/or communicates problem resolutions to customers.• Work Monday – Friday on a variable roster (starting times between 6am and 10:30am)Experience & Qualifications• At least 1 year’s L1/Service Desk technical support experience.• Strong ITIL understanding or ITIL Foundations v4 CertificateEssential Knowledge RequirementsOperating Systems Able to provide first level troubleshooting and problem analysis for all client operating systems.Administration Capable of utilizing remote access software (e.g., Remote Desktop) to remotely control desktops.Applications Understand how applications interact with hardware in order to provide first level troubleshooting and analysis.Files & File Systems Understands data movement utilities and file permissions and can perform basic maintenance on file systems.Backup/Restore Understands backup and restore processes.Security Understands requirements for physical and virtual security within a managed environment, including virus protectionNetworking Can verify connectivity within a network, understands TCP/IP and name resolution, and familiar with infrastructure services (e.g., DNS, DHCP)________________________________________________________________________________