HR Specialist

We're seeking a proactive HR Specialist to strengthen our HR team and play a key role in shaping how we support, grow, and engage teams across our operations in Europe!Get to know usYourHero (Douleutaras/YourPro) is the leading tech-enabled company for home services that solves the hassle of hiring a reliable professional. We launched in 2015 and since then we have helped more than 700,000 customers find the right expert for their job across 6 European destinations. By leveraging technology and our unique business model, we are fixing and improving it bit by bit and day by day. This is how we are serving our mission daily, creating an ecosystem of thousands of growing entrepreneurs that solve consumer problems.Our goal is to be the definitive services company - the app you go to every time you need a job done. Today, we possess the best KPIs in the industry, have generated more than €100m for our 5,000+ professionals, possess an NPS of 70+, collected over 100,000 customer reviews, and are one of the international leaders in our space — all supported by top-tier European investors.And we're just getting started.The scale of the opportunity ahead of us is immense. The global services market is valued at €6 Trillion, yet less than 5% of that is online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - and it's clear that our journey in the services sector has only just begun.In 2020 our international journey began. From 2021 onwards, we are launching new cities in new countries, every year. Join us in this incredible journey and be a major part in disrupting the €6 Trillion services market and becoming the global leader under our international brand name YourHero.Why you should joinImpact: You'll have a direct impact on our growth trajectory, contributing to our mission of creating an ecosystem of growing entrepreneurs, bringing them closer to the greatest version of their professional potential Collaborative Environment: Be part of a close-knit team that values teamwork and open & honest communication Professional Growth: We're committed to helping our employees learn, grow, and excel in their careers through continuous internal career growth opportunities Innovative Solutions: Represent cutting-edge services that are reshaping the industry landscape Attractive Compensation: Enjoy a competitive salary, bonus structure, and benefits packageAbout This RoleWe are looking for an HR Specialist who will play a key role in strengthening our people operations as we continue to grow. This role is ideal for someone who enjoys a mix of hands-on HR work, structured process management, and cross-team collaboration. You will oversee core HR functions, support company-wide initiatives, and help ensure that employees across all locations have a clear, organised, and positive experience.You will work closely with the CPO and the leadership team on people-related initiatives, contributing to a strong culture and a consistent employee experience.ResponsibilitiesRecruitment:Manage sourcing, shortlisting, and phone screeningCoordinate hiring steps, candidate communications, and overall candidate experienceKeep recruitment pipelines organised and up to dateOnboarding & Offboarding:Lead the onboarding experience for new joiners, ensuring a smooth, well-prepared, and welcoming introduction to the companyManage documentation, access setup, preparation, and process updates for both onboarding and offboardingHR Operations:Maintain accurate employee records, contracts, and HR documentationSupport HR systems (HRIS) and prepare basic HR reportsEnsure data consistency across HR tools and processesEmployee Experience:Coordinate internal events and company-wide HR initiativesRun employee surveys, analyse results, and present actionable insights and recommendationsContribute to eNPS, employer branding, and engagement activitiesManager & Performance Support:Support the launch and follow-up of performance and feedback cyclesAssist managers with HR processes and day-to-day employee mattersProvide guidance on HR policies and best practicesHR Process Improvement:Refine and document HR workflows, tools, and proceduresIdentify opportunities to improve efficiency and clarity across HR operationsRequirements1-3 years of experience in HR, ideally within a startup or scale-up environmentHands-on experience in recruitment, onboarding, internal communications, HR operations, and event organisationStrong organisational skills and the ability to manage multiple tasks simultaneouslyHigh attention to detail when handling HR documentation, contracts, and HR systemsClear, professional communication and confidence working with managers and employeesExperience running surveys, preparing basic reports, and analysing simple dataProactive mindset, strong ownership, and reliable follow-throughBachelor's degree in a relevant field is preferred but not requiredBenefitsOur core belief and reason for existence is the care and attention we show our users, our community and our employees.You will feel the thrill of owning a business and marvel just a few weeks later at what you have achievedImpact the lives of millions of customers and of the professionals we partner withBeing a part of an international team of domain experts in all functionsGroup Private Health InsuranceYearly allowance for YourHero product servicesYearly allowance for personal development coursesPaid day off on your birthday each yearA bespoke development plan that will allow you to utilise your potential and grow quicklyThe pleasure of being part of a high-performance team that works hard but has plenty of fun in the processIt would be awesome to have you aboard this incredible journey!