Inbound Patient Support Coordinator

Releaf Dispensary Ltd is a pioneering medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based products. Headquartered in the UK, we aim to enhance the quality of life for our patients through cutting-edge solutions and outstanding patient service.Job DescriptionThe Patient Support Coordinator is the first point of contact for our patients and will be primarily focused on managing inbound calls. This role is central to ensuring a smooth and efficient patient experience, providing empathetic support, and helping patients navigate their care journey.Responsibilities:Inbound Call Handling: Take the lead on answering inbound patient calls, resolving queries in a timely and professional mannerAppointment Management: Schedule and confirm appointments, coordinating with healthcare professionals to maintain efficient schedulesPatient Communication: Respond to emails and live chat as needed, ensuring consistency across all communication channelsRecord Keeping: Maintain accurate and up-to-date patient records in line with healthcare regulations and confidentiality standardsBilling and Payment Support: Assist patients with subscription queries and prescription paymentsClinical Support: Provide administrative assistance to doctors, nurses, and healthcare staff to ensure smooth operations between the clinic and pharmacyPatient Experience: Deliver an empathetic and patient-first service, resolving concerns effectively to enhance satisfaction and trustRequirements:Proven experience in a healthcare or patient-facing roleStrong telephone communication skills with a calm and professional mannerExcellent interpersonal skills with an empathetic, patient-focused approachStrong organisational and time-management abilitiesAbility to handle sensitive and confidential information appropriatelyConfident using IT systems and multiple software platformsPersonal Attributes:Approachable and compassionateAbility to thrive under pressure and adapt to changing prioritiesCollaborative team player with a proactive attitudeDetail-oriented and committed to maintaining high-quality standardsApplication Process:We welcome applications from professionals passionate about patient care and delivering excellent service. Shortlisted candidates will be required to complete a typing test. Releaf offers a dynamic and supportive work environment with opportunities for personal and professional growth.