Information Technology Manager

Job Title: IT ManagerLocation: BengaluruExperience: 7 plus yearsEmployment Type: Full-time Job Summary:We are seeking a proactive and technically skilled IT Manager to lead our technology operations, with a strong focus on CCTV systems, IT infrastructure, desktop support, and team management. The ideal candidate will oversee day-to-day IT operations, ensure network and surveillance system reliability, and manage a team of IT support personnel to deliver seamless technology services across the organization.Key Responsibilities:Infrastructure & Network ManagementDesign, deploy, and maintain robust IT infrastructure (servers, networks, firewalls, switches).Ensure uptime and performance of LAN/WAN, internet connectivity, and wireless networks.Manage hardware/software inventory and lifecycle planning.CCTV & Surveillance SystemsOversee the setup, maintenance, and monitoring of CCTV systems across all locations.Ensure data retention compliance, remote monitoring capabilities, and system integrity.Coordinate with security teams and vendors for surveillance optimization.End-User & Desktop SupportLead desktop support operations to resolve hardware, software, and connectivity issues.Enforce standards for device configurations, OS deployments, and endpoint security.Provide tier-2/3 support and escalation management for unresolved incidents.Team & Vendor ManagementSupervise and mentor IT support staff, setting performance goals and development plans.Manage IT project timelines, resource allocation, and cross-functional coordination.Collaborate with vendors for equipment procurement, AMC/SLAs, and issue resolution.Compliance, Security & DocumentationImplement and enforce IT policies related to data security, backups, and access control.Maintain system documentation, incident logs, and asset management records.Stay updated with emerging technologies and recommend upgrades as needed.Requirements:Experience: 5+ years of relevant IT experience, with at least 2 years in a managerial role.Technical Skills:Hands-on with CCTV setup (IP cameras, DVR/NVR, remote access).Strong troubleshooting skills across Windows, MS Office, and common desktop issues.Familiarity with server administration, Active Directory, and IT ticketing systems.Leadership: Demonstrated ability to manage teams, prioritize workloads, and handle escalations. What We Offer:Competitive salary and benefits.A collaborative work culture with a strong emphasis on operational excellence and security.