Innovation Specialist

Job Purpose:The role holder will drive the organization’s innovation framework by managing the Innovation Platform and leading challenge based idea campaigns that address defined business and customer needs.Core Responsibilities:Manage and administer the Innovation Platform, configuring business and customer-focused challenges, maintaining workflows, and ensuring visibility of the innovation pipeline.Coordinate challenge-based innovation drives by supporting business units in defining problem statements rooted in customer or operational pain points, managing submissions, and facilitating structured evaluation cycles.Support execution of innovation initiatives by coordinating sprints, MVP development, pilot testing, and iterative refinement to improve customer journeys and operational processes.Track innovation progress, including quick wins, pilot KPIs, customer impact indicators, and efficiency improvements, preparing structured reports for reviews.Facilitate co-creation workshops and idea sprints to encourage employee-driven solutions that enhance customer experience and service delivery.Support business units during pilot implementation by monitoring milestones, capturing customer and operational feedback, and ensuring structured learning before scale-up decisions.Maintain comprehensive documentation of innovation activities, pilot results, and lessons learned to strengthen CX knowledge management and continuous improvement.Background & Experience:3 to 4 years of experience in project coordination, innovation support, CX initiatives, or process improvement roles.Experience working in cross-functional environments within automotive industries is preferred.Exposure to user experience design or pilot testing initiatives is an advantage.Proven experience supporting agile project delivery and managing multiple concurrent initiatives.